Title
IDIKA helps Greek citizens access healthcare with Oracle-powered MyHealth app
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Description
IDIKA, Greece's government-owned national health IT organization, built the MyHealth app on Oracle Cloud Infrastructure Kubernetes Engine, using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation to instantly surface each citizen's appointments, test results, vaccination history, reminders, prescriptions and referrals in Greek. More than 1.5 million Greek citizens have adopted the app.
…namically select and retrieve the right patient data from trusted data sources. Using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation, the app combines real-time health information with generative AI to deliver in…
…predictable performance, and ease of future expansion. Since the app launched, more than 1.5 million Greek citizens have adopted MyHealth, and it has received high scores and positive reviews in Google Play and Apple’…
Company
IDIKA
Greece's government-owned national health IT organization
Industry
Healthcare
…ubernetes Engine and generative AI to create a one-stop health information hub. Greece | Healthcare “ OCI helped us deploy AI agents responsibly for healthcare at national scale.…
Country
Greece
…ubernetes Engine and generative AI to create a one-stop health information hub. Greece | Healthcare “ OCI helped us deploy AI agents responsibly for healthcare at national scale.…
Problem
Accessing health records and services was time-consuming, fragmented, and confusing for millions of Greek citizens, who had to navigate multiple portals, make calls, and decipher complex medical information, often causing frustration and delayed care.
…ned national health IT organization, set out to address a longstanding problem: Accessing health records and services was time-consuming, fragmented, and confusing for millions of Greek citizens. Patients were forced to navigate multiple portals, make calls, and decipher co…
Solution
IDIKA partnered with Oracle to launch MyHealth, an agent-powered, secure portal that lets citizens manage appointments, receive medical reminders, access test results, review vaccination histories, and obtain prescriptions or referrals from their mobile device. The app runs on OCI Kubernetes Engine and microservices that dynamically retrieve the right patient data from trusted sources, using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation grounded in trusted clinical and patient data sources to deliver instant, accurate responses in Greek.
…layed care. To fix this, IDIKA partnered with Oracle to launch the MyHealth app—one agent-powered, secure portal that helps citizens manage appointments, receive medical reminders, access test results, review vaccination histories, and obtain prescriptions or referrals, all from their mobile device. The MyHealth app is powered by Oracle Cloud Infrastructure (OCI) Kubernetes En…
Technology
Oracle Cloud Infrastructure (OCI) Kubernetes Engine, Cohere Command A, Retrieval-Augmented Generation (RAG)
…n prescriptions or referrals, all from their mobile device. The MyHealth app is powered by Oracle Cloud Infrastructure (OCI) Kubernetes Engine and microservices that dynamically select and retrieve the right patient data f…
…e the right patient data from trusted data sources. Using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation, the app combines real-time health information with generative AI to deliver in…
Business value
More than 1.5 million Greek citizens have adopted MyHealth since launch, and the app has received high scores and positive reviews on Google Play and Apple's App Store.
…predictable performance, and ease of future expansion. Since the app launched, more than 1.5 million Greek citizens have adopted MyHealth, and it has received high scores and positive reviews in Google Play and Apple’…
it has received high scores and positive reviews in Google Play and Apple's App Store
Headline outcome
…predictable performance, and ease of future expansion. Since the app launched, more than 1.5 million Greek citizens have adopted MyHealth, and it has received high scores and positive reviews in Google Play and Apple’…
Use case type
Conversational assistant
…lusters running the Cohere Command A model with retrieval-augmented generation, the app combines real-time health information with generative AI to deliver instant, highly accurate responses in Greek. Oracle was selected for its enterprise-grade security, multilayer authenticati…
Business functions
Customer Service & Support
…ed with Oracle to launch the MyHealth app—one agent-powered, secure portal that helps citizens manage appointments, receive medical reminders, access test results, review vaccination histories, and obtain prescriptions or referrals, all from…
AI capabilities
Agentic AI, Generative AI
…lly select and retrieve the right patient data from trusted data sources. Using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation, the app combines real-time health information with generative AI to deliver in…
Region
Europe
…ubernetes Engine and generative AI to create a one-stop health information hub. Greece | Healthcare “ OCI helped us deploy AI agents responsibly for healthcare at national scale.…
Deployment model
cloud
…n prescriptions or referrals, all from their mobile device. The MyHealth app is powered by Oracle Cloud Infrastructure (OCI) Kubernetes Engine and microservices that dynamically select and retrieve the right patient data f…
Deployment options
cloud
…n prescriptions or referrals, all from their mobile device. The MyHealth app is powered by Oracle Cloud Infrastructure (OCI) Kubernetes Engine and microservices that dynamically select and retrieve the right patient data f…
Capture details
- Captured
- 15 Sept 2026, 06:02 UTC
- Extractor
- fetch-strip@1
- Snapshot hash
- 6e6ffd04fae5694b4935191a8eebc2611c72a3bca4dc7d9c0a344af7d719cb57