French Customs (DGDDI) deploys a sovereign natural-language AI assistant for about 17,800 agents on SecNumCloud-certified hosting
After an overhaul of the customs code from 500 to 1,200 articles, the DGDDI deployed a natural language AI assistant accessible on mobile devices to help agents apply the new rules in the field. Sopra Steria built the RAG-based solution on open source; OUTSCALE provided sovereign SecNumCloud-certified GPU hosting in France. Pilots began in 2024, industrialization in 2025, with full-scale rollout targeted for May 1, 2026.
Overview
After an overhaul of the customs code from 500 to 1,200 articles, the DGDDI deployed a natural language AI assistant accessible on mobile devices to help agents apply the new rules in the field. Sopra Steria built the RAG-based solution on open source; OUTSCALE provided sovereign SecNumCloud-certified GPU hosting in France. Pilots began in 2024, industrialization in 2025, with full-scale rollout targeted for May 1, 2026.
This entry has 13 published fields tied to exact passages in an immutable source capture.
Inspect the highlighted sourceThe challenge
The overhaul of the customs code from 500 to 1,200 articles caused a loss of reference points for agents and made the application of rules less predictable, raising operational questions during field missions.
The solution
The DGDDI deployed a natural language AI assistant accessible on mobile devices. Sopra Steria handled technical integration and software design, industrialising conversational interfaces, ingestion pipelines, retrieval-augmented generation (RAG) and vectorisation on open source, while OUTSCALE provided hosting on a sovereign SecNumCloud-certified cloud with GPU resources.
Reported business value
The source reports no quantified outcomes. It describes removing an operational bottleneck for field agents by providing regulatory support, with approximately 17,800 users targeted and a full-scale rollout targeted for May 1, 2026.
Sources
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