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Title
French Customs (DGDDI) deploys a sovereign natural-language AI assistant for about 17,800 agents on SecNumCloud-certified hosting
…Sovereignty OUTSCALE Experiences CSR Search AI OUTSCALE Experiences Sovereignty How French Customs Deployed a Sovereign AI for 17,800 Agents by OUTSCALE July 20, 2026 Written by OUTSCALE July 20, 2026 2.3K As part of OUT…
Description
After an overhaul of the customs code from 500 to 1,200 articles, the DGDDI deployed a natural language AI assistant accessible on mobile devices to help agents apply the new rules in the field. Sopra Steria built the RAG-based solution on open source; OUTSCALE provided sovereign SecNumCloud-certified GPU hosting in France. Pilots began in 2024, industrialization in 2025, with full-scale rollout targeted for May 1, 2026.
…ced with significant regulatory changes. To address this operational challenge, the DGDDI deployed a natural language artificial intelligence assistant, accessible on mobile devices, to facilitate the application of the new rules in the field. On this occasion, Jérôme Sandrini, CRO at OUTSCALE, Éric Laurent, Head of the “…
…le, raising numerous operational questions, particularly during field missions. After several pilot experiments starting in 2024, the DGDDI launched an industrialization phase in 2025 with the goal of a full-scale rollout by May 1, 2026. Strategic Requirements and Priorities To guide its technological and contractua…
Company
French Directorate General of Customs and Indirect Taxes (DGDDI)
…ALE EXPERIENCES, this plenary session highlighted a major transformation led by the French Directorate General of Customs and Indirect Taxes (DGDDI). Undertaking a complete overhaul of its customs code from 500 to 1,200 articles…
Country
France
…ion and confidentiality of sensitive information were top priorities, alongside a strong sovereignty requirement involving hosting in France and guaranteed reversibility of systems. From an operational standpoint, the to…
Industry
Government & Public Sector
…usage and regulatory changes. Given these security and compliance constraints, the administration opted for a sovereign architecture based on open source, using the UGAP procurement channel. Systems and Infrastructure Implemented The…
Problem
The overhaul of the customs code from 500 to 1,200 articles caused a loss of reference points for agents and made the application of rules less predictable, raising operational questions during field missions.
…ues The legislative restructuring caused a loss of reference points for agents. The expansion to 1,200 articles made the application of rules less predictable, raising numerous operational questions, particularly during field missions. After several pilot experiments starting in 2024, the DGDDI launched an industr…
Solution
The DGDDI deployed a natural language AI assistant accessible on mobile devices. Sopra Steria handled technical integration and software design, industrialising conversational interfaces, ingestion pipelines, retrieval-augmented generation (RAG) and vectorisation on open source, while OUTSCALE provided hosting on a sovereign SecNumCloud-certified cloud with GPU resources.
…s. Acting as the bridge between technical infrastructure and operational needs, Sopra Steria industrialized all components: conversational interfaces, ingestion pipelines, retrieval-augmented generation (RAG), and vectorization. To ensure security and operability while preventing “shadow AI,” the company in…
…s; Sopra Steria, responsible for technical integration and software design; and OUTSCALE, which provided hosting on a sovereign SecNumCloud-certified Cloud infrastructure, ensuring computing power (GPU), flexibility, and rapid deployment. To enable fast rollout and efficient scaling without heavy hardware investment,…
Implementation approach
After several pilot experiments starting in 2024, the DGDDI launched an industrialization phase in 2025 with the goal of a full-scale rollout by May 1, 2026. Deployment began with a simplified use case.
…le, raising numerous operational questions, particularly during field missions. After several pilot experiments starting in 2024, the DGDDI launched an industrialization phase in 2025 with the goal of a full-scale rollout by May 1, 2026. Strategic Requirements and Priorities To guide its technological and contractua…
…reignty at the forefront, and a pragmatic approach informed by past experience. To facilitate industrialization, deployment began with a simplified use case. As Éric Laurent, Head of the “IT Support” Office at the DGDDI, noted, “the oper…
Business value
The source reports no quantified outcomes. It describes removing an operational bottleneck for field agents by providing regulatory support, with approximately 17,800 users targeted and a full-scale rollout targeted for May 1, 2026.
…value of generative AI lies in its ability to address immediate business needs. By focusing on regulatory support for field agents, the DGDDI removed a major operational bottleneck, enabling agile integration and organization-wide adoption. The project’s succe…
…France and guaranteed reversibility of systems. From an operational standpoint, the tool needed sufficient performance and robustness to support approximately 17,800 users, while remaining flexible enough to adapt to evolving usage and regulatory chan…
AI capabilities
Conversational AI, Generative AI
…ignificant regulatory changes. To address this operational challenge, the DGDDI deployed a natural language artificial intelligence assistant, accessible on mobile devices, to facilitate the application of the new rules i…
Technology
OUTSCALE
…s; Sopra Steria, responsible for technical integration and software design; and OUTSCALE, which provided hosting on a sovereign SecNumCloud-certified Cloud infrastructure, ensuring computing power (GPU), flexibility, and rapid deployment. To enable f…
Headline outcome
…France and guaranteed reversibility of systems. From an operational standpoint, the tool needed sufficient performance and robustness to support approximately 17,800 users, while remaining flexible enough to adapt to evolving usage and regulatory chan…
…ts starting in 2024, the DGDDI launched an industrialization phase in 2025 with the goal of a full-scale rollout by May 1, 2026. Strategic Requirements and Priorities To guide its technological and contractu…
Use case type
Knowledge search
…industrialized all components: conversational interfaces, ingestion pipelines, retrieval-augmented generation (RAG), and vectorization. To ensure security and operability while preventing “shadow…
