{"slug":"french-customs-dgddi-deploys-a-sovereign-natural-language-ai-assistant-for-about-17-800-agents-on-secnumcloud-certified-hosting","url":"https://findausecase.com/use-cases/french-customs-dgddi-deploys-a-sovereign-natural-language-ai-assistant-for-about-17-800-agents-on-secnumcloud-certified-hosting","title":"French Customs (DGDDI) deploys a sovereign natural-language AI assistant for about 17,800 agents on SecNumCloud-certified hosting","description":"After an overhaul of the customs code from 500 to 1,200 articles, the DGDDI deployed a natural language AI assistant accessible on mobile devices to help agents apply the new rules in the field. Sopra Steria built the RAG-based solution on open source; OUTSCALE provided sovereign SecNumCloud-certified GPU hosting in France. Pilots began in 2024, industrialization in 2025, with full-scale rollout targeted for May 1, 2026.","company":"French Directorate General of Customs and Indirect Taxes (DGDDI)","industry":"Government & Public Sector","country":"France","aiCapabilities":["Conversational AI","Generative AI"],"technology":["OUTSCALE"],"deployment":"Unknown","problemStatement":"The overhaul of the customs code from 500 to 1,200 articles caused a loss of reference points for agents and made the application of rules less predictable, raising operational questions during field missions.","solutionApproach":"The DGDDI deployed a natural language AI assistant accessible on mobile devices. Sopra Steria handled technical integration and software design, industrialising conversational interfaces, ingestion pipelines, retrieval-augmented generation (RAG) and vectorisation on open source, while OUTSCALE provided hosting on a sovereign SecNumCloud-certified cloud with GPU resources.","businessValue":"The source reports no quantified outcomes. It describes removing an operational bottleneck for field agents by providing regulatory support, with approximately 17,800 users targeted and a full-scale rollout targeted for May 1, 2026.","evidence":{"band":"high"},"sourceUrl":"https://blog.outscale.com/en/how-french-customs-deployed-a-sovereign-ai-for-17800-agents/","dates":{"publishedAt":"2026-10-14T05:45:50.223Z","publishedAtSource":"pipeline","updatedAt":"2026-10-14T05:45:50.223Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/french-customs-dgddi-deploys-a-sovereign-natural-language-ai-assistant-for-about-17-800-agents-on-secnumcloud-certified-hosting. Bulk republication requires permission."}