Finanz Informatik runs the S-KIPilot assistant for Sparkassen on its own AI platform in its own German data centres, without cloud connection

Overview

Finanz Informatik, the IT provider of the Sparkassen-Finanzgruppe, runs its own AI platform with open-source models (from Mistral, OpenAI and others) in its own data centres in Germany without cloud connection. The S-KIPilot assistant, integrated into Outlook and other applications, is introduced on 170,000 workplaces with more than three million professional prompts per month. An AI agent prepares advisers for customer conversations (130,000 preparations in March).

The challenge

Finanz Informatik, the digitalisation partner of the Sparkassen-Finanzgruppe, says digital sovereignty, protection of customer data and information security are the centre of its AI strategy, and that relying on cloud AI from big tech creates a dependency that is hard to undo and stores sensitive data in the cloud of those providers.

The solution

Finanz Informatik runs its own AI platform with open-source AI models from Mistral, OpenAI and other providers in its own data centres in Germany without cloud connection. The S-KIPilot assistant, built on this platform, offers classic generative AI functions, can access Sparkassen and group knowledge, is integrated into Outlook and other applications, and supports advisers as a personal AI assistant. An AI agent helps advisers prepare for customer conversations by gathering product, account and contract information and preparing recent customer contacts and a conversation guide.

Reported business value

As reported by Finanz Informatik itself, the S-KIPilot has been introduced on 170,000 workplaces in the Sparkassen and more than three million professional prompts are executed per month. The adviser preparation agent was used for 130,000 conversation preparations in March.