AutoScout24 builds a Bot Factory and an internal developer support agent on Amazon Bedrock AgentCore
European automotive marketplace AutoScout24 worked with the AWS PACE team in a three-week bootcamp to build a reusable Bot Factory framework for AI agents. The first use case is a Slack support bot, built with Strands Agents on Amazon Bedrock AgentCore, that answers how-to questions via RAG and performs actions such as assigning GitHub Copilot licenses. It targets platform engineers spending up to 30% of their time on repetitive support tasks.
Overview
European automotive marketplace AutoScout24 worked with the AWS PACE team in a three-week bootcamp to build a reusable Bot Factory framework for AI agents. The first use case is a Slack support bot, built with Strands Agents on Amazon Bedrock AgentCore, that answers how-to questions via RAG and performs actions such as assigning GitHub Copilot licenses. It targets platform engineers spending up to 30% of their time on repetitive support tasks.
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Inspect the highlighted sourceThe challenge
AutoScout24 AI Platform engineers were spending up to 30% of their time on repetitive tasks like answering questions, granting access to tools and locating documentation, which reduced productivity and forced other developers to wait for routine requests.
The solution
Working with the AWS Prototype and Cloud Engineering (PACE) team in a three-week AI bootcamp, AutoScout24 built a reusable Bot Factory blueprint. Its first use case is a Slack support bot: an orchestrator agent built with the Strands Agents SDK runs on Amazon Bedrock AgentCore and delegates to a Knowledge Base agent (RAG over internal documentation via Amazon Bedrock Knowledge Bases) and a GitHub agent that performs actions such as assigning GitHub Copilot licenses.
Reported business value
The team deployed a Slack support bot that the source says is actively reducing the manual support load on the AI Platform Engineering team, and a validated, reusable Bot Factory blueprint that other teams can start from. The source gives no quantified savings.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
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