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Title
AutoScout24 builds a Bot Factory and an internal developer support agent on Amazon Bedrock AgentCore
…ir internal implementation. The impact: A validated blueprint for enterprise AI The Bot Factory project delivers results that extended beyond the initial prototype. It creates immediate business value and establishes a strategic foundation for…
Description
European automotive marketplace AutoScout24 worked with the AWS PACE team in a three-week bootcamp to build a reusable Bot Factory framework for AI agents. The first use case is a Slack support bot, built with Strands Agents on Amazon Bedrock AgentCore, that answers how-to questions via RAG and performs actions such as assigning GitHub Copilot licenses. It targets platform engineers spending up to 30% of their time on repetitive support tasks.
…across the organization to build secure, scalable, and maintainable AI agents. The AutoScout24 AI Platform Engineering team partnered with the AWS Prototype and Cloud Engineering (PACE) team in a three-week AI bootcamp. The goal was to move from fragmented experiments to a coherent strategy by crea…
…ant operational cost: internal developer support. The problem was well-defined. AutoScout24 AI Platform engineers were spending up to 30% of their time on repetitive tasks like answering questions, granting access to tools, and locating documentation. This support tax reduced overall productivity. It diverted skilled engineers fr…
Company
AutoScout24
…X-Ray , Compute , Customer Solutions , Strands Agents Permalink Comments Share AutoScout24 is Europe’s leading automotive marketplace platform that connects buyers and sellers of new and used cars, motorcycles, and commerc…
Industry
Automotive
…X-Ray , Compute , Customer Solutions , Strands Agents Permalink Comments Share AutoScout24 is Europe’s leading automotive marketplace platform that connects buyers and sellers of new and used cars, motorcycles, and commerc…
Problem
AutoScout24 AI Platform engineers were spending up to 30% of their time on repetitive tasks like answering questions, granting access to tools and locating documentation, which reduced productivity and forced other developers to wait for routine requests.
…ols, and locating documentation. This support tax reduced overall productivity. It diverted skilled engineers from high-priority feature development and forced other developers to wait for routine requests to be completed. An automated support bot was an ideal first use case because it needed to perfo…
Solution
Working with the AWS Prototype and Cloud Engineering (PACE) team in a three-week AI bootcamp, AutoScout24 built a reusable Bot Factory blueprint. Its first use case is a Slack support bot: an orchestrator agent built with the Strands Agents SDK runs on Amazon Bedrock AgentCore and delegates to a Knowledge Base agent (RAG over internal documentation via Amazon Bedrock Knowledge Bases) and a GitHub agent that performs actions such as assigning GitHub Copilot licenses.
…ead, it intelligently delegates requests to specialized, single-purpose agents. For the support bot, this included a Knowledge Base agent for handling informational queries and a GitHub agent for executing actions like assigning licenses. This modular design makes it straightforward to extend the system with new capa…
Implementation approach
AutoScout24's AI Platform Engineering team partnered with the AWS Prototype and Cloud Engineering (PACE) team in a three-week AI bootcamp to move from fragmented experiments to a reusable blueprint, grounding it in an internal developer support bot as the first use case.
…across the organization to build secure, scalable, and maintainable AI agents. The AutoScout24 AI Platform Engineering team partnered with the AWS Prototype and Cloud Engineering (PACE) team in a three-week AI bootcamp. The goal was to move from fragmented experiments to a coherent strategy by crea…
…perated within their company. The challenge: identifying a high-impact use case To ground the Bot Factory blueprint in a tangible business case, the team targeted a significant operational cost: internal developer support. The problem was well-defined. AutoScout24 AI Platform engineers were spending u…
Business value
The team deployed a Slack support bot that the source says is actively reducing the manual support load on the AI Platform Engineering team, and a validated, reusable Bot Factory blueprint that other teams can start from. The source gives no quantified savings.
…nnovation at AutoScout24.The key outcomes were: A production-ready support bot: The team deployed a functional Slack bot that is actively reducing the manual support load on the AutoScout24 AI Platform Engineering Team, addressing the 30% of time previously spent on repetitive tasks. A reusable Bo…
…of time previously spent on repetitive tasks. A reusable Bot Factory blueprint: The project produces a validated, reusable architectural pattern. Now, teams at AutoScout24 can build a new agent by starting with this proven te…
AI capabilities
Agentic AI, Conversational AI
…s several European countries. Their long-term vision is to build a Bot Factory, a centralized framework for creating and deploying artificial intelligence (AI) agents that can perform tasks and make decisions within workflows, to significantly im…
Technology
Amazon Bedrock, Amazon Bedrock AgentCore, Strands Agents
…eam a secure environment for running agents with minimal custom infrastructure. The agent itself was built using the Strands Agents SDK, an open-source framework that simplifies defining an agent’s logic, tools, and…
…internal documentation and retrieve information to answer questions accurately. Amazon Bedrock AgentCore is a key component of the operational side of the blueprint. It provides the fully managed, serverless runtime environment to deploy, operat…
Headline outcome
…nnovation at AutoScout24.The key outcomes were: A production-ready support bot: The team deployed a functional Slack bot that is actively reducing the manual support load on the AutoScout24 AI Platform Engineering Team, addressing the 30% of time previously spent on repetitive tasks. A reusable Bo…
Use case type
Conversational assistant
…ce. Here is how a request flows through the system: User interaction via Slack: A developer posts a message in a support channel, for example, “@SupportBot, can I get a GitHub Copilot license?“ Secure ingress…
