{"slug":"autoscout24-builds-a-bot-factory-and-an-internal-developer-support-agent-on-amazon-bedrock-agentcore","url":"https://findausecase.com/use-cases/autoscout24-builds-a-bot-factory-and-an-internal-developer-support-agent-on-amazon-bedrock-agentcore","title":"AutoScout24 builds a Bot Factory and an internal developer support agent on Amazon Bedrock AgentCore","description":"European automotive marketplace AutoScout24 worked with the AWS PACE team in a three-week bootcamp to build a reusable Bot Factory framework for AI agents. The first use case is a Slack support bot, built with Strands Agents on Amazon Bedrock AgentCore, that answers how-to questions via RAG and performs actions such as assigning GitHub Copilot licenses. It targets platform engineers spending up to 30% of their time on repetitive support tasks.","company":"AutoScout24","industry":"Automotive","aiCapabilities":["Agentic AI","Conversational AI"],"technology":["Amazon Bedrock","Amazon Bedrock AgentCore","Strands Agents"],"deployment":"Unknown","problemStatement":"AutoScout24 AI Platform engineers were spending up to 30% of their time on repetitive tasks like answering questions, granting access to tools and locating documentation, which reduced productivity and forced other developers to wait for routine requests.","solutionApproach":"Working with the AWS Prototype and Cloud Engineering (PACE) team in a three-week AI bootcamp, AutoScout24 built a reusable Bot Factory blueprint. Its first use case is a Slack support bot: an orchestrator agent built with the Strands Agents SDK runs on Amazon Bedrock AgentCore and delegates to a Knowledge Base agent (RAG over internal documentation via Amazon Bedrock Knowledge Bases) and a GitHub agent that performs actions such as assigning GitHub Copilot licenses.","businessValue":"The team deployed a Slack support bot that the source says is actively reducing the manual support load on the AI Platform Engineering team, and a validated, reusable Bot Factory blueprint that other teams can start from. The source gives no quantified savings.","evidence":{"band":"high"},"sourceUrl":"https://aws.amazon.com/blogs/machine-learning/how-autoscout24-built-a-bot-factory-to-standardize-ai-agent-development-with-amazon-bedrock","dates":{"publishedAt":"2026-10-14T05:45:51.349Z","publishedAtSource":"pipeline","updatedAt":"2026-10-14T05:45:51.349Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/autoscout24-builds-a-bot-factory-and-an-internal-developer-support-agent-on-amazon-bedrock-agentcore. Bulk republication requires permission."}