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RetailAgentic AIGenerative AIConversational AI

Lojas Renner Powers Retail AI Agents

Lojas Renner, Brazil's largest fashion retailer with over 20,000 employees, used the Databricks Data + AI Platform to build an AI agent factory. Using Delta Lake, Unity Catalog and Agent Bricks, it deployed an Internal Support Agent that automates HR and operational questions, a Labor Relations Agent serving over 430 users, an Executive Insights Agent, and Voice of the Customer Analytics, reducing response times, boosting agent retention and automating handling of most internal support calls.

Lojas Renner· BrazilDelta Lake · Unity Catalog · Agent Bricks +3