ManufacturingPredictive AnalyticsMachine LearningAgentic AI
TK Elevator: Moving Beyond with Data + AI Driven Service Intelligence
TK Elevator
TK Elevator (TKE), one of the world's largest providers of elevators, escalators and vertical transportation systems, adopted the Databricks Platform to unify and process more than 500 million IoT telemetry events daily from connected elevators across 30+ countries, moving from reactive to predictive maintenance. TKE's MAX platform generates predictive insights that feed actionable guidance to field technicians via its Digital Operations Center (DOC), which generates 30,000-40,000 tickets annually and has reduced technician troubleshooting time on call-backs and unplanned shutdowns by up to 20%. The platform scaled from 3 to over 40 markets (10x expansion), cut data pipeline delivery from months to weeks, and reduced data sharing time with internal/external consumers from three months to three days (90% reduction). TKE uses Delta Lake, Delta Sharing, Lakeflow, Unity Catalog, Databricks Assistant, MLflow, AI Gateway, Vector Search and Model Serving, and is exploring agentic AI to combine technical, service and commercial context in real time.
