AI/BI Genie
3 use cases using this technology
Natura unifies data governance across 200+ AI initiatives with Databricks Unity Catalog
Natura
Brazilian beauty company Natura standardized on Databricks and Unity Catalog after previously running siloed data warehouses (Redshift, SAS, BigQuery) across countries and departments. Natura now supports more than 200 initiatives on Databricks, governs 178 data products across 19 onboarded domains, and uses AI/BI Genie for natural-language data queries. CRM initiatives built on the governed data now generate 8% of Natura's revenue.
Hafnia modernizes maritime operations with Databricks Lakebase
Hafnia
Maritime tanker operator Hafnia built a 'data supermarket' on the Databricks Data + AI Platform and adopted Lakebase, a managed Postgres database natively integrated into Databricks, to run operational applications alongside analytics. This powers Hafnia's internal DNA Port operating portal and the Marvis AI copilot. Time to deliver production apps dropped from about two months to four or five days (90%+ reduction), and a 10-person data team now supports 10 departments, 200+ vessels and 4,500+ crew.
Lippert Improves Customer Support with GenAI
Lippert
Lippert, a $3.8 billion global manufacturer of components for RV, marine and automotive brands, used Databricks and Agent Bricks to consolidate fragmented data into a single lakehouse and deploy AI agents for customer support. An AI assistant trained on product manuals, technical case history and field-expert videos surfaces troubleshooting guidance for call center agents in real time, cutting new-agent ramp time from six months to four weeks (an 85% reduction). Using Agent Bricks' evaluation framework and synthetic data, model accuracy for the support agent improved from 33% to 84% within weeks. AI also analyzes thousands of support calls daily for coaching and quality scoring (versus a prior manual sample of 100 calls/month) and automates call summarization into Salesforce. The initiative is expected to save millions per year and reclaim hundreds of thousands of hours, with new agents planned for HR, warranty and supply chain.