NPG launches AI-powered 'Frag Mich' article chat for subscribers
Neue Pressegesellschaft (NPG) · Germany
Neue Pressegesellschaft (NPG), publisher of Südwest Presse, Märkische Oderzeitung and Lausitzer Rundschau, launched 'Frag Mich', a question-answering chat feature built with AI vendor Retresco. Subscribers can ask free-form questions about current and archived articles; a RAG system answers using only editorially reviewed content and cites sources.
Overview
Neue Pressegesellschaft (NPG), publisher of Südwest Presse, Märkische Oderzeitung and Lausitzer Rundschau, launched 'Frag Mich', a question-answering chat feature built with AI vendor Retresco. Subscribers can ask free-form questions about current and archived articles; a RAG system answers using only editorially reviewed content and cites sources.
This entry has 10 published fields tied to exact passages in an immutable source capture.
Inspect the highlighted sourceThe solution
Neue Pressegesellschaft (NPG) launched 'Frag Mich' ('Ask Me'), an AI question-answering feature built with AI vendor Retresco, available in the mobile apps of its titles Südwest Presse, Märkische Oderzeitung, and Lausitzer Rundschau. Subscribers can ask freely formulated questions about current and archived content, answered by a question-answering system based exclusively on editorially reviewed content. The feature is powered by Retresco's RAG (retrieval-augmented generation) technology, which identifies semantic relationships, processes user questions in context, and generates answers based on existing content, with clearly indicated sources and links to original content.
Reported business value
NPG's Head of Product, Daniel Geiger, said that with 'Frag Mich' the company raises the digital use of its content to a new level, giving subscribers interactive, dialogue-based access to journalistic topics at any time, which increases the attractiveness and frequency of use of its apps.
Sources
Open any source and check the claim yourself — that is the point of the register.
Other media & entertainment entries in the register.
How Business Insider's AI-based paywall strategy increased conversions by 75%
Business Insider replaced its editorially-driven freemium paywall with a machine-learning-based smart paywall that decides which content to paywall for each user based on prior reading habits, referral platform, and each content genre's propensity to convert. In testing from December to April, total conversions increased more than 75% versus the control, with 60% of new conversions coming from stories that would never have been paywalled before. Applying AI to the registration wall as well increased registrations by 300%.
Süddeutsche Zeitung: Lokalinformationen per WhatsApp
Süddeutsche Zeitung (SZ) launched WhatsApp channels for districts around Munich, offering free local news, event information and regional updates. Content comes from SZ's local newsrooms and is supplemented by automatically generated information produced in cooperation with Berlin media startup Beat Squares, which uses AI to process data from publicly accessible sources. All contributions are editorially reviewed before publication. More than 4,000 users subscribed within the first three days.
Wiley boosts service efficiency with Salesforce Agentforce
Publisher Wiley uses Salesforce Agentforce alongside Service Cloud and Einstein AI to manage customer service, letting AI agents resolve common issues like password resets and account access so human reps can focus on complex cases. Agentforce improved case resolution by over 40% compared to Wiley's previous chatbot, helped onboard seasonal agents 50% faster, and delivered a 213% return on investment with $230,000 in annual cost savings.
ElevenLabs: Scaling Voice AI with GPU-Accelerated Infrastructure
ElevenLabs runs its voice AI platform for text-to-speech, voice cloning and speech-to-speech translation on Google Kubernetes Engine (GKE) with NVIDIA GPUs, using GPU optimization strategies such as Multi-Instance GPUs and GPU time sharing to improve utilization and reduce costs. The platform generates 600 hours of audio for every hour of real time, supports 29 languages (expanding to 40), and is reportedly used by 41% of Fortune 500 companies, powering products including AI Dubbing Studio, long-form audio for audiobooks and podcasts, article narration for outlets like The New York Times, and real-time conversational AI assistants.
Was this helpful?
Your feedback helps us improve our use case database