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Title
FraportGPT Leads the Way to the Airport of the Future: Fraport Makes Employees' Daily Tasks Easier with Azure OpenAI Service
…more automation through AI to realize its vision of the airport of the future. Now, it has taken its first step on this journey by launching FraportGPT, a chatbot for employees based on Azure OpenAI Service. This important initial move for the company opens up the discussion on AI and m…
Description
Fraport AG, operator of Frankfurt Airport, launched FraportGPT, a company-wide employee chatbot built on Azure OpenAI Service, as its first step toward automating operations ahead of an expected 30 percent workforce reduction through aging alongside 30 percent planned growth. Programmers use it to draft code statements, lawyers use it to summarize long texts, and administrative staff use it for emails and letters and even rental-pricing formulas. Fraport plans to connect FraportGPT to in-house data sources next to further increase efficiency.
…remost, a shortage of skilled workers, both on our runways and in our offices.” Over the next few years, Fraport is expecting to grow by around 30 percent. At the same time, the airport operator—like many other companies—is expecting t…
…s.” Over the next few years, Fraport is expecting to grow by around 30 percent. At the same time, the airport operator—like many other companies—is expecting to lose around 30 percent of its workforce through aging. AI will be a key component in responding to this impending shortage of skilled…
Company
Fraport AG
…e details Explore related stories Contact Sales Contact Sales Executive summary Fraport AG operates Frankfurt Airport—Germany’s most important air traffic hub—and also holds stakes in 30 airports in other countries. In the long term, Frap…
Country
Germany
…RODUCTS Azure Azure AI Studio Microsoft 365 ORGANIZATION SIZE 10,000+ employees COUNTRY Germany BUSINESS NEED Artificial Intelligence Share the story Explore related stories /…
Region
Europe
…RODUCTS Azure Azure AI Studio Microsoft 365 ORGANIZATION SIZE 10,000+ employees COUNTRY Germany BUSINESS NEED Artificial Intelligence Share the story Explore related stories /…
Problem
Over the next few years, Fraport is expecting to grow by around 30 percent while also expecting to lose around 30 percent of its workforce through aging, creating a shortage of skilled workers both on its runways and in its offices; AI is intended to be a key component in responding to this shortage by boosting the efficiency of processes and supporting employees in their work.
…. “But to turn this vision into a reality, we have to tackle certain challenges—first and foremost, a shortage of skilled workers, both on our runways and in our offices.” Over the next few years, Fraport is expecting to grow by around 30 percent. At…
…ompanies—is expecting to lose around 30 percent of its workforce through aging. AI will be a key component in responding to this impending shortage of skilled workers by boosting the efficiency of processes and supporting employees in their work. “Everyone has been talking about AI for some time now. The trend is really pick…
Solution
Fraport decided to use Azure OpenAI Service to ensure company-wide availability for FraportGPT, a digital assistant that helps all employees with their day-to-day work. Programmers use it to create program statements wherever possible, Fraport's lawyers ask the bot to summarize long texts, and employees in administrative positions, for instance in HR, use FraportGPT to find inspiration for initial drafts of emails, letters, or other texts — one colleague responsible for rental management used it to help come up with a suitable formula for calculating offers.
…it. The FraportGPT bot is already providing support in a wide variety of areas. Programmers use it to create program statements wherever possible. Fraport’s lawyers ask the bot to summarize long texts. And employees in administrative positions, for instance, in HR, use FraportGPT to find inspiration for initial drafts of emails, letters, or other texts. “As a provider of critical infrastructure, we naturally have strict compliance…
…s, and shopping streets,” Dollberg says. “So, we also rent out many properties. One of our colleagues who is responsible for rental management used FraportGPT to help him come up with a suitable formula for calculating offers.” In the past, people would have spent a long time juggling numbers and trying t…
Industry
Travel & Hospitality
…e details Explore related stories Contact Sales Contact Sales Executive summary Fraport AG operates Frankfurt Airport—Germany’s most important air traffic hub—and also holds stakes in 30 airports in other countries. In the long term, Frap…
Technology
Azure OpenAI Service, Azure AI Studio, Microsoft 365
…bel, Chief Data Architect, Fraport AG Discover more details CUSTOMER Fraport AG PRODUCTS Azure Azure AI Studio Microsoft 365 ORGANIZATION SIZE 10,000+ employees COUNTRY Germany BUSINESS NEED Artificial In…
Implementation approach
Fraport didn't specify any use cases when it rolled the bot out; it simply provided some guidance on how to give the bot instructions, an activity known as prompt engineering, and let employees experiment with FraportGPT in different areas of the company.
…ant that can help them think things through and let them try out new solutions. Fraport didn’t specify any use cases when it rolled the bot out; it simply provided some guidance on how to give the bot instructions, an activity known as prompt engineering. Now, when it comes to tasks made up of lots of smaller, time-consuming steps,…
…ur infrastructure,” explains Christian Wrobel, Chief Data Architect at Fraport. As Fraport had hoped, employees have quickly started experimenting with FraportGPT and trying things out in different areas of the company. “An airport is like a city, with its own administration, infirmary, train stati…
Onboarding approach
Fraport didn't specify any use cases when it rolled the bot out; it simply provided some guidance on how to give the bot instructions, an activity known as prompt engineering.
…ant that can help them think things through and let them try out new solutions. Fraport didn’t specify any use cases when it rolled the bot out; it simply provided some guidance on how to give the bot instructions, an activity known as prompt engineering. Now, when it comes to tasks made up of lots of smaller, time-consuming steps,…
Business value
FraportGPT has made the topic of AI more accessible to employees and opened up the discussion on AI, which Fraport describes as a major step in bringing about a cultural change that will drive innovation. Fraport is planning to connect FraportGPT to in-house data sources so employees can access that knowledge more quickly and easily, further increasing efficiency.
…quickly and easily, and in this way, further increase efficiency,” Wrobel says. FraportGPT has made the topic of AI more accessible to employees—and that’s a definite success for Fraport. “Everyone has an opinion on AI. Some people oppose it, others are open to it, b…
…now, it will benefit travelers passing through the airport of the future, too. “We’re planning to connect FraportGPT to in-house data sources so that our employees can access that knowledge more quickly and easily, and in this way, further increase efficiency.” Christian Wrobel, Chief Data Architect, Fraport AG Discover more details CUSTO…
AI capabilities
Generative AI, Conversational AI
…more automation through AI to realize its vision of the airport of the future. Now, it has taken its first step on this journey by launching FraportGPT, a chatbot for employees based on Azure OpenAI Service. This important initial move for the company opens up the discussion on AI and m…
Deployment model
Cloud
…bel, Chief Data Architect, Fraport AG Discover more details CUSTOMER Fraport AG PRODUCTS Azure Azure AI Studio Microsoft 365 ORGANIZATION SIZE 10,000+ employees COUNTRY Germany BUSINESS NEED Artificial In…
Deployment options
cloud
…bel, Chief Data Architect, Fraport AG Discover more details CUSTOMER Fraport AG PRODUCTS Azure Azure AI Studio Microsoft 365 ORGANIZATION SIZE 10,000+ employees COUNTRY Germany BUSINESS NEED Artificial In…
