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Title
DXC brings Claude to the insurance backbone running billions of policies
…ere Ask questions about this page Copy as markdown Case study | Claude Platform DXC brings Claude to the insurance backbone running billions of policies Try Claude Industry: Insurance Company size: Large Product: Claude Platform Loc…
Description
DXC Technology built Assure, an orchestration platform for its 1,100 insurance carrier, broker and TPA customers, with Claude running inside every layer: document intelligence classifies incoming claims documents in under a second, workflow orchestration routes decisions via purpose-built Smart Apps, and a compliance layer logs and can replay every action for regulators. Claude cut claims document backlogs from days to minutes, embedded new regulatory rules in days versus the historical 12-18 months, and stood up a working version of a complex, regulated workers' compensation benefits calculation in eight hours that was 80% right on the first pass, reducing the share of that calculation requiring human judgment from 70% to 20%.
…tforms, which touch between five and seven trillion dollars in annual premiums. Assure is the orchestration platform that ties that portfolio together, and Claude now runs inside every layer of it, from reading claims documents to logging every action an agent takes for regul…
…uments to logging every action an agent takes for regulators. With Claude, DXC: Cut claims document backlogs from days to minutes, with documents classified in under a second Embeds new regulatory rules in days, work that historically took 12 to 18 month…
Company
DXC Technology
…hours to stand up a regulated benefits calculation, 80% right on the first pass DXC Technology runs the core systems behind the global insurance industry: 1,100 customers, from carriers to brokers and third-party administrators, run…
Industry
Insurance
…brings Claude to the insurance backbone running billions of policies Try Claude Industry: Insurance Company size: Large Product: Claude Platform Location: North America Days to mi…
Region
North America
…ies Try Claude Industry: Insurance Company size: Large Product: Claude Platform Location: North America Days to minutes for claims document backlogs, classified in under a second 8 ho…
Problem
Insurance decisions on underwriting and claims run mostly on human judgment applied to documents arriving by email, fax, paper and phone; before Claude, making sense of those documents consumed 40-50% of expert time in claims operations, and backlogs ran days while exceptions waited and errors compounded. The industry sits on four exabytes of data, of which DXC estimates less than 15% is usable.
…our exabytes of data, and Pieroni estimates that less than 15% of it is usable. Before Claude, making sense of those documents took at least 40 to 50% of expert time in claims operations. "Backlogs for claims ran days, exceptions waited, errors compounded," Pieroni s…
…r, and phone, requiring manual rekeying or optical character recognition (OCR). The industry sits on four exabytes of data, and Pieroni estimates that less than 15% of it is usable. Before Claude, making sense of those documents took at least 40 to 50% of exper…
Solution
DXC built Assure, an API-driven orchestration platform, with Claude running in every layer: a document intelligence layer classifies incoming documents in under a second and extracts the policy, party, amount and date; workflow orchestration routes decisions to purpose-built "Smart Apps" for single jobs like first notice of loss or reserving; a compliance layer logs and can replay every action for regulators; and work is routed across model tiers, with simple triage on lighter models and hundred-page claims files routed to a frontier model.
…ry layer of DXC’s Assure platform Assure gives that reasoning somewhere to run. Document intelligence reads and structures what comes in: a document lands, and Claude classifies its type in under a second. It extracts what matters, the policy, the party, the amount, the date, and flag…
…ep it took, why it said that." Not every decision needs the same model, either: simple triage runs on lighter tiers, while a hundred-page claim gets routed to a frontier model. Claude Platform Use the Claude API to create new user experiences, products, a…
Technology
Claude Platform, Claude API
…running billions of policies Try Claude Industry: Insurance Company size: Large Product: Claude Platform Location: North America Days to minutes for claims document backlogs, classifie…
Business value
Claude cut claims document backlogs from days to minutes, with documents classified in under a second. DXC embedded new regulatory rules in days versus the historical 12-18 months. A Smart App for a regulated workers' compensation benefits calculation was stood up in eight hours and was 80% right on the first pass, and the share of that calculation requiring human judgment has dropped from 70% to 20%. Claude-powered capabilities have scaled to thousands of employees across DXC's 14,000-person insurance business.
…mbeds new regulatory rules in days, work that historically took 12 to 18 months Stood up a working version of a complex, regulated benefits calculation in eight hours, 80% right on the first pass Runs governance by default across Assure: every action logged, traceable, and r…
…their adjusters focus judgment where it matters rather than across everything. Thousands of the 14,000 DXC employees in its insurance business use these capabilities today, and its field development engineers build them with Claude Code. DXC’s cleares…
Headline outcome
…uments to logging every action an agent takes for regulators. With Claude, DXC: Cut claims document backlogs from days to minutes, with documents classified in under a second Embeds new regulatory rules in days, work that historically took 12 to 18 month…
Use case type
Workflow automation
…, structures the risk, and frames it for the underwriter on an exception basis. Workflow orchestration moves decisions to the right people. Smart apps are purpose-built agents for single jobs, like first notice of loss…
AI capabilities
Document Intelligence, Agentic AI
…Document intelligence reads and structures what comes in: a document lands, and Claude classifies its type in under a second. It extracts what matters, the policy, the party, the amount, the date, and flags what a human needs to do. On the underwriting side, the same layer r…
