{"slug":"dxc-brings-claude-to-the-insurance-backbone-running-billions-of-policies","url":"https://findausecase.com/use-cases/dxc-brings-claude-to-the-insurance-backbone-running-billions-of-policies","title":"DXC brings Claude to the insurance backbone running billions of policies","description":"DXC Technology built Assure, an orchestration platform for its 1,100 insurance carrier, broker and TPA customers, with Claude running inside every layer: document intelligence classifies incoming claims documents in under a second, workflow orchestration routes decisions via purpose-built Smart Apps, and a compliance layer logs and can replay every action for regulators. Claude cut claims document backlogs from days to minutes, embedded new regulatory rules in days versus the historical 12-18 months, and stood up a working version of a complex, regulated workers' compensation benefits calculation in eight hours that was 80% right on the first pass, reducing the share of that calculation requiring human judgment from 70% to 20%.","company":"DXC Technology","industry":"Insurance","aiCapabilities":["Document Intelligence","Agentic AI"],"technology":["Claude Platform","Claude API"],"deployment":"Unknown","problemStatement":"Insurance decisions on underwriting and claims run mostly on human judgment applied to documents arriving by email, fax, paper and phone; before Claude, making sense of those documents consumed 40-50% of expert time in claims operations, and backlogs ran days while exceptions waited and errors compounded. The industry sits on four exabytes of data, of which DXC estimates less than 15% is usable.","solutionApproach":"DXC built Assure, an API-driven orchestration platform, with Claude running in every layer: a document intelligence layer classifies incoming documents in under a second and extracts the policy, party, amount and date; workflow orchestration routes decisions to purpose-built \"Smart Apps\" for single jobs like first notice of loss or reserving; a compliance layer logs and can replay every action for regulators; and work is routed across model tiers, with simple triage on lighter models and hundred-page claims files routed to a frontier model.","businessValue":"Claude cut claims document backlogs from days to minutes, with documents classified in under a second. DXC embedded new regulatory rules in days versus the historical 12-18 months. A Smart App for a regulated workers' compensation benefits calculation was stood up in eight hours and was 80% right on the first pass, and the share of that calculation requiring human judgment has dropped from 70% to 20%. Claude-powered capabilities have scaled to thousands of employees across DXC's 14,000-person insurance business.","evidence":{"band":"high"},"sourceUrl":"https://claude.com/customers/dxc","dates":{"publishedAt":"2026-09-20T05:47:11.287Z","publishedAtSource":"pipeline","updatedAt":"2026-09-20T05:47:11.287Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/dxc-brings-claude-to-the-insurance-backbone-running-billions-of-policies. Bulk republication requires permission."}