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Title
DWP trials Microsoft 365 Copilot with more than 3,500 staff and publishes an evaluation
…the licenced version of Microsoft Copilot, an AI tool built into Microsoft 365. More than 3,500 staff across DWP received access to Copilot. This evaluation was conducted to provide clear evidence on the organisational d…
An Evaluation of DWP’s Microsoft Copilot 365 Trial - GOV.UK Cookies on GOV.UK We use some essential cookies to make this website w…
Description
From October 2024 the UK Department for Work and Pensions gave more than 3,500 staff access to the licensed version of Microsoft 365 Copilot. The published evaluation, covering a trial conducted between January and March 2025, examined time saved per day, job satisfaction and work quality.
…valuation of DWP’s Microsoft 365 Copilot Trial HTML Details Research background In October 2024, DWP began a trial of the licenced version of Microsoft Copilot, an AI tool built into Microsoft 365. More than 3,500 staff across DWP received access to Copilot. This evaluation was conducted to provide clear evidence on the organisational d…
…nsions Research and analysis An Evaluation of DWP’s Microsoft Copilot 365 Trial An evaluation of the Department for Work and Pensions’ trial of the licensed version of Microsoft 365 Copilot, conducted between January and March 2025. From: Department for Work and Pensions Published: 29 January 2026 Get emails ab…
…l drivers, expected benefits, and practical considerations of adopting Copilot. It focused on three key measures: how much time it helps staff save each day, whether it improves job satisfaction, and whether it supports producing better quality work. The research aimed to ensure future decisions on investment, training, and poli…
Company
Department for Work and Pensions
…sed version of Microsoft 365 Copilot, conducted between January and March 2025. From: Department for Work and Pensions Published: 29 January 2026 Get emails about this page Documents An Evaluation o…
Country
United Kingdom
…sed version of Microsoft 365 Copilot, conducted between January and March 2025. From: Department for Work and Pensions Published: 29 January 2026 Get emails about this page Documents An Evaluation of DWP’s Microsoft 365 Copil…
Industry
Government & Public Sector
…sed and aligned with departmental priorities. Contribution to the evidence base This evaluation examined the introduction of a generative AI tool in government and contributes to the department’s evidence base on how Microsoft Copilot may…
Problem
DWP wanted clear evidence on the organisational drivers, expected benefits and practical considerations of adopting Microsoft 365 Copilot, so that future decisions on investment, training and policy surrounding AI adoption are evidence-based.
…nto Microsoft 365. More than 3,500 staff across DWP received access to Copilot. This evaluation was conducted to provide clear evidence on the organisational drivers, expected benefits, and practical considerations of adopting Copilot. It focused on three key measures: how much time it helps staff save each day, w…
…proves job satisfaction, and whether it supports producing better quality work. The research aimed to ensure future decisions on investment, training, and policy surrounding AI adoption are evidence-based and aligned with departmental priorities. Contribution to the evidence base This evaluation examined the introduction of…
Solution
In October 2024 DWP began a trial of the licensed version of Microsoft Copilot, an AI tool built into Microsoft 365, giving more than 3,500 staff access. An evaluation, conducted between January and March 2025, focused on three measures: time saved each day, job satisfaction and quality of work.
…valuation of DWP’s Microsoft 365 Copilot Trial HTML Details Research background In October 2024, DWP began a trial of the licenced version of Microsoft Copilot, an AI tool built into Microsoft 365. More than 3,500 staff across DWP received access to Copilot. This evaluation was conducted to provide clear evidence on the organisational d…
…l drivers, expected benefits, and practical considerations of adopting Copilot. It focused on three key measures: how much time it helps staff save each day, whether it improves job satisfaction, and whether it supports producing better quality work. The research aimed to ensure future decisions on investment, training, and poli…
Business value
The evaluation was designed to measure how much time Copilot helps staff save each day, whether it improves job satisfaction and whether it supports better quality work. The publication page states no result figures.
…l drivers, expected benefits, and practical considerations of adopting Copilot. It focused on three key measures: how much time it helps staff save each day, whether it improves job satisfaction, and whether it supports producing better quality work. The research aimed to ensure future decisions on investment, training, and poli…
AI capabilities
Generative AI
…sed and aligned with departmental priorities. Contribution to the evidence base This evaluation examined the introduction of a generative AI tool in government and contributes to the department’s evidence base on how Microsoft Copilot may…
Technology
Microsoft 365 Copilot
…n October 2024, DWP began a trial of the licenced version of Microsoft Copilot, an AI tool built into Microsoft 365. More than 3,500 staff across DWP received access to Copilot. This evaluation w…
Headline outcome
…the licenced version of Microsoft Copilot, an AI tool built into Microsoft 365. More than 3,500 staff across DWP received access to Copilot. This evaluation was conducted to provide clear evidence on the organisational d…
