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Title
DOMCURA settles insurance claims autonomously in about 10 minutes with Microsoft Foundry
…ion rates. DOMCURA offers KIM to the broader insurance industry. READ THE STORY About 10 minutes to pay out qualified claims 50% decrease in operational costs “Traditional process optimization alone was n…
Description
German insurer DOMCURA built KIM, a modular AI agent platform on Microsoft Foundry and Azure using Azure Document Intelligence and Azure OpenAI, to automate claims documentation review and payout, settling qualified claims in about 10 minutes and reducing operational costs by 50%.
…ithoria to conceptualize and develop the end-to-end claims processing AI agent. KIM scans, analyzes, and reviews all paperwork associated with insurance claims using Azure products, including Azure Document Intelligence . KIM’s chatbot feature is powered by the large language models in Azure OpenAI i…
…s in approximately 10 minutes, freeing employees to assist with complex claims. The company reduced operational costs by 50% and now has some of the highest customer satisfaction rates among insurers in G…
Company
DOMCURA
…pportunities for DOMCURA. Harnessing automation to streamline claims processing German insurance provider DOMCURA offers tailored insurance coverage with first-class service. Customers sought out the company for its specialty in residential insurance and…
Country
Germany
…penAI in Foundry Models SERVICES AND SUPPORT ORGANIZATION SIZE 50-999 employees COUNTRY/REGION Germany BUSINESS NEED Customer experience INDUSTRY Insurance Share the story Explore re…
Industry
Insurance
…SIZE 50-999 employees COUNTRY/REGION Germany BUSINESS NEED Customer experience INDUSTRY Insurance Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
DOMCURA faced a growing backlog of insurance claims from manual document review and eligibility processes, and realized that hiring alone, or traditional process optimization, could not resolve it in a highly regulated industry that also required scalability for sudden claim-volume surges.
…orward.” Boosted customer satisfaction rates Created new business opportunities As part of a highly regulated industry, DOMCURA needed a technology solution that could meet regulatory requirements while also providing scalability to handle sudden surges in claims volume. In 2024, a hackathon with Microsoft laid the foundation for KIM, DOMCURA’s modu…
Solution
Following a 2024 hackathon with Microsoft, DOMCURA built KIM, a modular AI agent platform on Microsoft Foundry and Azure, working with Microsoft partner aithoria; KIM scans, analyzes and reviews claims paperwork using Azure Document Intelligence, and its chatbot (powered by large language models in Azure OpenAI in Foundry Models) assists customers filing claims, scaling automatically within Azure to handle peak loads around the clock.
…tes DOMCURA embraced an ambitious plan to fully automate processing for claims. The company turned to Microsoft Foundry to build KIM, working closely with Microsoft and Microsoft partner aithoria to conceptualize and develop the end-to-end claims processing AI agent. KIM scans, analyzes, and reviews all paperwork associated with insurance claims…
Business value
DOMCURA now pays out qualified claims in about 10 minutes, cut operational costs by 50%, freed employees to handle complex claims, and reached some of the highest customer satisfaction rates among German insurers; it is now offering KIM to the wider insurance market with Microsoft partner Public Cloud Group.
…mpromising service levels.” Lars Malinowsky, Director of IT, DOMCURA Using KIM, DOMCURA can now pay out claims in approximately 10 minutes, freeing employees to assist with complex claims. The company reduced operational costs by 50% and now has some of the highest cu…
AI capabilities
Agentic AI, Document Intelligence, Conversational AI
KIM's chatbot feature is powered by the large language models in Azure OpenAI in Foundry Models and assists customers with filing claims.
Technology
Microsoft Foundry, Azure Document Intelligence in Foundry Tools, Azure, Azure OpenAI in Foundry Models
…inkedIn , and YouTube . Discover more details CUSTOMER DOMCURA PARTNER aithoria PRODUCTS Microsoft Foundry Azure Document Intelligence in Foundry Tools Azure Azure OpenAI in Foundry Models SERVICES AND SUPPORT ORGANIZATION SIZE 50-999 employees COUNTRY/REGION Germany…
Deployment model
cloud
…one could not resolve. DOMCURA wanted to use AI to reimagine claims processing. DOMCURA developed a modular AI platform, KIM, that uses Microsoft Foundry and Microsoft Azure to automate processing for claims. Qualified claims can be paid out to the insured in about 10 minutes, reducing o…
Headline outcome
…s in approximately 10 minutes, freeing employees to assist with complex claims. The company reduced operational costs by 50% and now has some of the highest customer satisfaction rates among insurers in G…
Use case type
Workflow automation
…KIM, DOMCURA’s modular AI agent platform. Approving claims in about 10 minutes DOMCURA embraced an ambitious plan to fully automate processing for claims. The company turned to Microsoft Foundry to build KIM, working closely with Micr…
