AI use cases in Brazil
4 documented implementations
Grupo Boticário increases developer productivity by 94% with Copilot
Grupo Boticário
Grupo Boticário, the world's largest beauty retail franchise with over 4,000 points of sale, standardized on GitHub Enterprise Cloud to unify a fragmented developer toolchain and made GitHub Copilot available to all 1,900 developer seats. In an internal survey, 94% of developers felt more productive and 90% reported spending less effort on repetitive tasks, with the total number of lines of code accepted via Copilot exceeding 2 million in 2024.
WideLabs Justice Intelligence platform makes legal services more accessible for 8 million citizens in Rio Grande do Sul, Brazil
Public Ministry of Rio Grande do Sul (MPRS)
WideLabs built the Justice Intelligence platform for the Public Ministry of Rio Grande do Sul (MPRS) in Brazil, consisting of two AI agents — the TORI Investigation Assistant and the Archiving Intelligence Assistant — plus a Citizen Access Agent for the public. The platform uses NVIDIA NeMo Retriever for RAG pipelines, NVIDIA NIM microservices for deployment, NVIDIA NeMo Curator for document preprocessing, NVIDIA NeMo Customizer for domain-specific model tuning, and NVIDIA NeMo Guardrails for safety and consistency. The system went into full production in January 2025, serving more than 8 million citizens across 497 municipalities, and per MPRS deputy attorney general João Cláudio Pizzato Sidou, procedures that could last months or years can now be resolved or advanced in less than a day.
Natura unifies data governance across 200+ AI initiatives with Databricks Unity Catalog
Natura
Brazilian beauty company Natura standardized on Databricks and Unity Catalog after previously running siloed data warehouses (Redshift, SAS, BigQuery) across countries and departments. Natura now supports more than 200 initiatives on Databricks, governs 178 data products across 19 onboarded domains, and uses AI/BI Genie for natural-language data queries. CRM initiatives built on the governed data now generate 8% of Natura's revenue.
Banco Bradesco Streamlines Customer Service with Azure AI Foundry, Apps, and Databases
Banco Bradesco SA
Banco Bradesco, co-developing with Microsoft and Avanade, built Bridge, a multi-agent, technology-agnostic generative AI platform based on Azure OpenAI in Foundry Models, with governance standardized through Azure Red Hat OpenShift and Azure API Management for deployment and scaling. Bridge powers BIA for Customers and BIA Corporate virtual assistants across phone, chat and WhatsApp for roughly 74 million customers. Results include an 83% resolution rate for digital customer service, 80% for employee queries, 89% request retention, a more than 30% reduction in technology costs, product launches up to 10x faster, an 8x productivity increase in managerial efficiency, and a 65% efficiency gain in audit planning. Azure Cosmos DB processes more than two million requests and two billion inference tokens daily. The bank runs 10 large language models and at least 20 use cases in production, including MentorIA, which automates analysis of more than 18,000 collections calls per day.