Title
Aker BP builds an AI-first future with Microsoft 365 Copilot and AI agents
Aker BP builds an AI-first future with Microsoft 365 Copilot and AI agents | Microsoft Customer Stories This is the Trace Id: a9a7f57386abc3ccd967aca21383…
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Description
Norwegian oil and gas producer Aker BP became an early adopter of Microsoft 365 Copilot and used Copilot Studio to let employees build their own Knowledge Agents for information retrieval, reaching a 96% active user rate on its Viva dashboards and committing to give every employee a Copilot license in 2025.
…questions and developing more advanced agents to meet broader business needs.” Among the agents developed so far are Knowledge Agents—designed to improve how employees' access and use information. These agents red…
…the number of active users is steadily increasing and over the past four weeks, the number has risen to 96%.” “We now have a baseline expectation that AI will be used by everyone in Aker…
Company
Aker BP
…it, we could create a competitive advantage.” Fostering a culture of innovation Aker BP is a pureplay oil and gas company that operates exclusively in Norway. It produces around 450,000 barrels a day to supply the European market, making…
Country
Norway
…icrosoft Copilot Studio SERVICES AND SUPPORT ORGANIZATION SIZE 50-999 employees COUNTRY/REGION Norway BUSINESS NEED Employee experience Scaled operations Low-code development INDUST…
Industry
Energy
…Norway BUSINESS NEED Employee experience Scaled operations Low-code development INDUSTRY Oil and Gas Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
As an independent oil and gas company, Aker BP was always searching for ways to become more efficient and gain a competitive edge in the industry, and wanted to leverage the best technology available and drive its adoption across the organization.
…automation fuels innovation at every level of the organization. READ THE STORY “To keep growing and to remain competitive, we need to be able to leverage the best technology out there and drive its adoption in our organization.” Paula Doyle, Chief Digital Officer at Aker BP, is explaining the thinking behi…
Solution
Aker BP partnered with Microsoft as an early adopter to implement Microsoft 365 Copilot (initially in Teams for transcripts/meeting summaries and Word for writing support) and Microsoft Copilot Studio, letting individuals and small teams build their own AI agents, including Knowledge Agents that use Copilot Studio's generative AI, low-code capabilities, chatbot topics, and human-in-the-loop features to reduce time spent searching documentation and route complex queries. The company set up an internal help desk, learning paths, courses, and hands-on training on prompting, alongside an AI adoption champion network with executive-level accountability.
…employees,” he continues, “so to help them with this ever-evolving technology, we set up an internal help desk and learning paths for the fundamentals of AI. We developed learning materials, courses and we also did lots of hands-on train…
Business value
Aker BP's Viva dashboards show active Copilot users rising to 96% over the past four weeks; Microsoft 365 Copilot was a huge time saver within a few months of adoption, and the company is scaling to give every employee a Copilot license in 2025, with AI now considered in decisions from performance dialogues to whether a team's new headcount request can instead be handled by AI agents.
…the number of active users is steadily increasing and over the past four weeks, the number has risen to 96%.” “We now have a baseline expectation that AI will be used by everyone in Aker…
AI capabilities
Conversational AI, Agentic AI
…echnology and explore its capabilities. “After attending our adoption sessions, employees returned inspired and quickly began building AI agents to address specific use cases,” says Torunn Landråk Kleivenes, Data & Development Manager who is responsible…
Technology
Microsoft 365 Copilot, Microsoft Copilot Studio, Microsoft Power Platform, Microsoft Viva
…la Doyle, Chief Digital Officer, Aker BP Discover more details CUSTOMER Aker BP PRODUCTS Microsoft 365 Copilot Microsoft Copilot Studio SERVICES AND SUPPORT ORGANIZATION SIZE 50-999 employees COUNTRY/REGION Norway B…
Headline outcome
…the number of active users is steadily increasing and over the past four weeks, the number has risen to 96%.” “We now have a baseline expectation that AI will be used by everyone in Aker…
Use case type
Conversational assistant
…d agents to meet broader business needs.” Among the agents developed so far are Knowledge Agents—designed to improve how employees' access and use information. These agents reduce the time spent searching through documentation, provide qu…
Capture details
- Captured
- 01 Oct 2026, 05:31 UTC
- Extractor
- fetch-strip@1
- Snapshot hash
- 27ec6f4c43aad76b6cd1bcc2f7ae6cf7ed0512f01a417f09bc49da826babb368