AIBots: GovTech Singapore's platform for public officers to build RAG-powered AI chatbots
GovTech Singapore built AIBots, a platform that lets Singapore Public Officers create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes, enhancing responses by integrating internal agency knowledge bases (including content classified up to Restricted/Sensitive Normal) alongside publicly available information. Officers have used it for talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim analysis. Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
Overview
GovTech Singapore built AIBots, a platform that lets Singapore Public Officers create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes, enhancing responses by integrating internal agency knowledge bases (including content classified up to Restricted/Sensitive Normal) alongside publicly available information. Officers have used it for talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim analysis. Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
This entry has 11 published fields tied to exact passages in an immutable source capture.
Inspect the highlighted sourceThe challenge
Singapore Public Officers needed a way to bridge the gap between publicly available information and internal agency knowledge bases, for example to answer frequent internal inquiries about HR, travel and onboarding processes, or to analyze survey verbatim comments without manually reading every single one.
The solution
GovTech Singapore built AIBots, a platform where Public Officers can create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes. Officers can upload internal documents (including content classified up to Restricted/Sensitive Normal), configure the bot's tone and guardrails, and share bots with team members. Use cases include talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim results analysis.
Reported business value
Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
Sources
Open any source and check the claim yourself — that is the point of the register.
This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
Other government & public sector entries in the register.
GovTech unlocks data insights to improve nationwide services with Databricks
Singapore's Government Technology Agency (GovTech) migrated from an on-premises dashboarding system to the Databricks Data + AI Platform on AWS with Unity Catalog and Delta Lake, cutting dashboard creation time from 90 to 30 days, democratizing data across 50% of corporate divisions in the first year, and saving 8,000 labor hours annually.
GovTech· SingaporeDelta Lake · Lakeflow Connect · Lakeflow Jobs +1Estonia rolls out Bürokratt, an AI-guided virtual assistant network for public services
Bürokratt is a network of chatbots deployed on Estonian public sector institutions' websites, letting people obtain information from institutions and use public and information services via virtual assistants. It is a state-created, AI-based digital assistant that helps institutions deliver modern, efficient, around-the-clock customer service using large language models.
City of Helsinki pilots watsonx.ai for multilingual customer care chatbot translation
The City of Helsinki collaborated with IBM Client Engineering and IBM Consulting on a Proof of Value testing whether IBM watsonx.ai could translate foreign-language questions into Finnish for its customer care chatbot, which supports Finnish, English, and Swedish. Watsonx.ai scored 0.90 on the COMET machine-translation metric for English-to-Finnish translation (versus 0.91 for the incumbent system) and 0.87 for Swedish-to-Finnish (versus 0.86), performing on par with the city's existing translation solution.
City of Helsinki· FinlandIBM watsonx.ai
Madrid builds VisitMadridGPT on Azure OpenAI to answer tourists in 95+ languages
The City of Madrid, with partner iUrban, built the VisitMadridGPT virtual assistant on Microsoft Azure OpenAI Service to give tourists accurate, real-time, personalized information in more than 95 languages, drawing from the city's official tourism content. Users average 2.8 questions and spend about 4 minutes 18 seconds per session with a low bounce rate, and the city analyzes assistant conversations to identify popular topics and refine its digital marketing strategy.
Madrid Destino / Madrid City Council· SpainAzure OpenAI ServiceWas this helpful?
Your feedback helps us improve our use case database