AIBots: GovTech Singapore's platform for public officers to build RAG-powered AI chatbots
Government Technology Agency of Singapore (GovTech) · Singapore
GovTech Singapore built AIBots, a platform that lets Singapore Public Officers create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes, enhancing responses by integrating internal agency knowledge bases (including content classified up to Restricted/Sensitive Normal) alongside publicly available information. Officers have used it for talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim analysis. Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
Overview
GovTech Singapore built AIBots, a platform that lets Singapore Public Officers create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes, enhancing responses by integrating internal agency knowledge bases (including content classified up to Restricted/Sensitive Normal) alongside publicly available information. Officers have used it for talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim analysis. Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
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Inspect the highlighted sourceThe challenge
Singapore Public Officers needed a way to bridge the gap between publicly available information and internal agency knowledge bases, for example to answer frequent internal inquiries about HR, travel and onboarding processes, or to analyze survey verbatim comments without manually reading every single one.
The solution
GovTech Singapore built AIBots, a platform where Public Officers can create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes. Officers can upload internal documents (including content classified up to Restricted/Sensitive Normal), configure the bot's tone and guardrails, and share bots with team members. Use cases include talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim results analysis.
Reported business value
Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
Sources
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