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Title
AIBots: GovTech Singapore's platform for public officers to build RAG-powered AI chatbots
…gencies, 12,000 bots created, and 1M messages sent between Aug 2024 - Feb 2025. AIBots is a platform where Singapore Public Officers can create, customise, and deploy Generative AI chatbots quickly and efficiently. By leveraging Retrieval-Augmented Generation (RAG), AIBots enhances chatbot res…
Description
GovTech Singapore built AIBots, a platform that lets Singapore Public Officers create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes, enhancing responses by integrating internal agency knowledge bases (including content classified up to Restricted/Sensitive Normal) alongside publicly available information. Officers have used it for talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim analysis. Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
…n create, customise, and deploy Generative AI chatbots quickly and efficiently. By leveraging Retrieval-Augmented Generation (RAG), AIBots enhances chatbot responses by integrating internal agency knowledge bases, bridging the gap between publicly available information and internal resources. Since its launch, AIBots has seen rapid adoption, with 40,000 users across 115…
Company
Government Technology Agency of Singapore (GovTech)
AIBots | Government Technology Agency of Singapore (GovTech Singapore) Skip to main content A Singapore Government Agency Website How to identify Offi…
Country
Singapore
…ernment Technology Agency of Singapore (GovTech Singapore) Skip to main content A Singapore Government Agency Website How to identify Official website links end with .gov.sg Government agencies com…
Industry
Government & Public Sector
…d, and 1M messages sent between Aug 2024 - Feb 2025. AIBots is a platform where Singapore Public Officers can create, customise, and deploy Generative AI chatbots quickly and efficiently. By leveraging Retrieval-Augmented Generation (RAG), AI…
Problem
Singapore Public Officers needed a way to bridge the gap between publicly available information and internal agency knowledge bases, for example to answer frequent internal inquiries about HR, travel and onboarding processes, or to analyze survey verbatim comments without manually reading every single one.
…Bots enhances chatbot responses by integrating internal agency knowledge bases, bridging the gap between publicly available information and internal resources. Since its launch, AIBots has seen rapid adoption, with 40,000 users across 115…
Solution
GovTech Singapore built AIBots, a platform where Public Officers can create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes. Officers can upload internal documents (including content classified up to Restricted/Sensitive Normal), configure the bot's tone and guardrails, and share bots with team members. Use cases include talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim results analysis.
…eploy customised AI chatbots tailored to their specific needs. Here's how: Upload internal documents Incorporate content classified up to Restricted / Sensitive (Normal), allowing the bot to reference information that is not available on the interne…
Business value
Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
…bridging the gap between publicly available information and internal resources. Since its launch, AIBots has seen rapid adoption, with 40,000 users across 115 agencies, 12,000 bots created, and over 1 million messages sent up to Feb 2025. Why use AIBots? AIBots allows public service officers to create and deploy cust…
AI capabilities
Retrieval-Augmented Generation, Generative AI
…n create, customise, and deploy Generative AI chatbots quickly and efficiently. By leveraging Retrieval-Augmented Generation (RAG), AIBots enhances chatbot responses by integrating internal agency knowledge bas…
Technology
AIBots
…gencies, 12,000 bots created, and 1M messages sent between Aug 2024 - Feb 2025. AIBots is a platform where Singapore Public Officers can create, customise, and deploy Generative AI chatbots quickly and efficiently. By leveraging Retrieval-Augmented Generation (RAG), AI…
Deployment options
On-premise
…isation. How to use AIBots? Log in to the AIBots website to start using AIBots! Note: AIBots is only accessible within the government network Use Cases: Examples of how public officers have leveraged AIBots Talking points…
