InsuranceAgentic AIGenerative AI
AXA Switzerland adopts Shift Claims agentic AI to transform claims handling
AXA Switzerland
Shift Technology launched Shift Claims, an agentic AI solution that assesses and prioritizes insurance claims, guides claim handlers, and automates tasks across the claims lifecycle. AXA Switzerland is an early adopter, using it to support claims transformation and increase automation while keeping claims professionals informed for cases requiring human intervention. Shift reports early adopters of Shift Claims see 3% lower claims losses, 30% faster claims handling, a 60% overall automation rate, and greater than 99% accuracy in claims assessment.
