AXA Switzerland adopts Shift Claims agentic AI to transform claims handling

Overview

Shift Technology launched Shift Claims, an agentic AI solution that assesses and prioritizes insurance claims, guides claim handlers, and automates tasks across the claims lifecycle. AXA Switzerland is an early adopter, using it to support claims transformation and increase automation while keeping claims professionals informed for cases requiring human intervention. Shift reports early adopters of Shift Claims see 3% lower claims losses, 30% faster claims handling, a 60% overall automation rate, and greater than 99% accuracy in claims assessment.

The challenge

Claims transformation has long been constrained by the complexity of the process and the uniqueness of each claim — because every claim follows a distinct journey from first notice of loss to closure, rules-based approaches struggle to handle the nuance and variability of most real-world cases, forcing frequent human intervention even for routine tasks and slowing the process while increasing costs.

The solution

AXA Switzerland adopted Shift Claims, an agentic AI solution from Shift Technology that assesses and prioritizes claims, classifies and routes them, assists and advises claim handlers with dynamic guidance, and automates claims processing tasks via an STP agent throughout the claim journey, integrating as an AI layer with existing claims and core systems. Shift's AI agents and generative AI, trained on the insurer's own processes, work alongside claims teams while insurers retain full control of the process.

Reported business value

Shift reports that early adopters of Shift Claims see 3% lower claims losses, 30% faster claims handling, a 60% overall automation rate, and greater than 99% accuracy in claims assessment.