Shift Claims

Shift Claims is Shift Technology's agentic AI solution that helps insurers transform claims operations by assessing and prioritizing cases, guiding and assisting claim handlers, and automating tasks across the claims lifecycle, speeding processing, improving accuracy and lowering claims losses and handling costs. It transforms four key areas of claims management: assessing claims complexity (reviewing documentation for coverage exclusion, liability, damage, injury, subrogation and litigation exposure); classifying, prioritizing and assigning claims; assisting and advising claims handlers with dynamic guidance through document review, decision-making, communication and negotiation; and automating claims and individual tasks throughout the claims lifecycle via an STP agent. Designed for AI and human collaboration, Shift Claims integrates seamlessly with existing claims and core systems as an AI layer, with insurers retaining full control of the process. Early adopters report 3% lower claims losses, 30% faster claims handling, a 60% overall automation rate, and greater than 99% accuracy in claims assessment. AXA Switzerland is an early adopter of Shift Claims.