Government & Public SectorGenerative AI
Aberdeen City Council saves $3M annually with Microsoft 365 Copilot rollout
Aberdeen City Council in Scotland, an 8,000-employee local government body serving 230,000 residents amid budget cuts and rising demand for health, mental health and housing services, deployed Microsoft 365 Copilot to 700 staff to automate repetitive administrative tasks like meeting minutes, reports, policy documents and translation. The council also piloted a Dynamics 365 telephony/Contact Center solution for personalized resident messaging via Facebook Messenger. The council reports a projected 241% ROI in time savings and productivity, saving an estimated $3 million annually, alongside gains in staff job satisfaction and faster delivery of priority resident services.
Aberdeen City Council· United Kingdom
Microsoft 365 Copilot · Dynamics 365 Customer Service · Dynamics 365
