Technology & SoftwareConversational AI
Parloa's voice-first AI agents transform contact centers at scale
Parloa, a Berlin-based AI company founded in 2018, built an enterprise-grade AI Agent Management Platform (AMP) on Microsoft Azure (AKS, Cosmos DB, Azure AI Search and Azure OpenAI Service with GPT-4o) that automates voice-first customer interactions across phone, chat and messaging in multiple languages for sectors including insurance, e-commerce, utilities and travel. A leading teleshopping company using the platform handles 3 million calls a day, with AI-driven shopping recommendations increasing shopping cart value by 10%, while call center agents are being upskilled into AI managers overseeing the automated interactions.
Parloa· GermanyAzure OpenAI Service · Azure Kubernetes Service (AKS) · Azure Cosmos DB +1
