E-commerceGenerative AI

Zalando builds an LLM proxy, CLI and risk-based PR approval bot for agentic engineering across 250+ engineering teams

ZalandoAmazon Bedrock

Zalando's ML platform team deployed a LiteLLM-based API proxy in January 2024 giving engineers access to OpenAI, AWS Bedrock and Google Vertex models, plus a chat UI, a pydantic-ai CLI, a shared agent skill collection and governance via its Tech Radar. A risk-based PR approval bot auto-approves the 33% of PRs rated low-risk, which the source says reduced PR lead time by 20-40% compared with all PRs.

Overview

Zalando's ML platform team deployed a LiteLLM-based API proxy in January 2024 giving engineers access to OpenAI, AWS Bedrock and Google Vertex models, plus a chat UI, a pydantic-ai CLI, a shared agent skill collection and governance via its Tech Radar. A risk-based PR approval bot auto-approves the 33% of PRs rated low-risk, which the source says reduced PR lead time by 20-40% compared with all PRs.

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The challenge

With more than 250 engineering teams exploring LLMs at different paces, Zalando needed API-based access to models from several providers, a way to measure adoption, governance and transparency across teams, and a way to protect PR lead time as AI coding increased PR sizes.

The solution

Zalando's ML platform team deployed a LiteLLM-based API proxy in January 2024 with access to models from OpenAI, AWS Bedrock and Google Vertex, complemented by a chat UI, a CLI built with pydantic-ai, and a centralized agent skill collection. A risk-based PR approval tool rates each PR as low, medium or high rollout risk at creation and auto-approves low-risk ones. Governance runs through an AI section of the Tech Radar.

Generative AIAgentic AI

Reported business value

The source states that 33% of PRs are low-risk and auto-approved by the bot, which in Zalando's case reduced PR lead time by 20-40% compared with all PRs. The proxy runs for 2k MAU on six small pods. Figures are self-reported.

Sources

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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)

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