Unveiling Magic Apron: The Home Depot's Smartest Tool Yet
The Home Depot
The Home Depot expanded Magic Apron, its suite of generative AI tools that helps customers find answers to home improvement questions, available on The Home Depot app and on millions of product pages on homedepot.com. It is powered by a proprietary home improvement knowledge base combining large-scale datasets with The Home Depot's own expertise and product information, and already answers customer questions and summarizes product reviews. It is planned to expand to The Home Depot's Pro site for professional contractors and business account users.
Overview
The Home Depot expanded Magic Apron, its suite of generative AI tools that helps customers find answers to home improvement questions, available on The Home Depot app and on millions of product pages on homedepot.com. It is powered by a proprietary home improvement knowledge base combining large-scale datasets with The Home Depot's own expertise and product information, and already answers customer questions and summarizes product reviews. It is planned to expand to The Home Depot's Pro site for professional contractors and business account users.
The challenge
Home Depot customers have always relied on the expertise of the company's orange-aproned store associates to answer questions and help them solve home improvement problems -- a level of guidance not readily available to customers shopping digitally.
The solution
The Home Depot expanded Magic Apron, its suite of generative AI tools that helps customers find answers to home improvement questions, available on The Home Depot app and on millions of product pages on homedepot.com. It is powered by a proprietary home improvement knowledge base combining large-scale datasets with The Home Depot's own expertise and product information, and already answers customer questions and summarizes product reviews.
Sources
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