Telenor launches Telmi, a boost.ai virtual agent with more than 20 integrations
Telenor, described as Scandinavia's largest telecommunications company, worked with boost.ai to launch Telmi, a virtual agent with more than 20 integrations that can retrieve PUK codes, upgrade data plans and show invoices directly in chat. The source says it met Telenor's business and ROI goals within 12 months and also acts as an additional sales channel.
Overview
Telenor, described as Scandinavia's largest telecommunications company, worked with boost.ai to launch Telmi, a virtual agent with more than 20 integrations that can retrieve PUK codes, upgrade data plans and show invoices directly in chat. The source says it met Telenor's business and ROI goals within 12 months and also acts as an additional sales channel.
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Inspect the highlighted sourceThe challenge
Telenor wanted to digitize its customer service with conversational AI so customers could use its portfolio of products and services with as little friction as possible.
The solution
In late 2018 Telenor approached boost.ai to develop Telmi, a customer service virtual agent offering over 20 integrations. Logged-in customers can request a PUK code, upgrade their mobile data plan or view an invoice in the chat window. A team of AI trainers monitors the quality of each integration using boost.ai software.
Reported business value
The source says Telmi exceeded Telenor's expectations, that the business and ROI goals defined at the January 2019 launch were achieved within the first year, and that Telmi also acted as an additional sales channel.
Sources
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