Stadtwerke Pforzheim build Copilot agents for SAP purchase requests, press work and operating manuals, and test local open-source options
Stadtwerke Pforzheim (about 610 employees) run AI projects on Microsoft Copilot: a bot for creating SAP purchase requests, a press coach, agents for operating manuals across utility lines, OCR of meter reading cards, and a checklist bot in testing. Employees have created around 190 of their own agents, plus about ten centrally built ones. The company is checking open-source solutions that run locally, citing data sovereignty, governance and manageable infrastructure; its test environment is not enough for broader production.
Overview
Stadtwerke Pforzheim (about 610 employees) run AI projects on Microsoft Copilot: a bot for creating SAP purchase requests, a press coach, agents for operating manuals across utility lines, OCR of meter reading cards, and a checklist bot in testing. Employees have created around 190 of their own agents, plus about ten centrally built ones. The company is checking open-source solutions that run locally, citing data sovereignty, governance and manageable infrastructure; its test environment is not enough for broader production.
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Inspect the highlighted sourceThe challenge
Stadtwerke Pforzheim, a utility with about 610 employees, wanted to use AI where it supports everyday tasks: purchase requests in SAP, status reports, press releases, checking new software and reading technical documentation.
The solution
Central and employee-built bots and agents in the Copilot environment: Banfred helps staff create purchase requests in SAP, a press coach drafts press releases from a few keywords, agents answer questions on operating manuals for electricity, district heating, gas, telecommunications and water, and a checklist bot for IT procurement is in testing. Scanned meter reading cards are read automatically by OCR, checked and transferred to the billing system. The company is also checking open-source solutions that can run locally.
Reported business value
The source reports no quantified outcomes. Employees have created around 190 of their own agents in the Copilot environment, in addition to about ten centrally programmed and approved agents with workflows. A team member says the small bots clearly ease everyday work, while the press coach is not always faster than writing a simple notice by hand. The company says its test environment is not sufficient for broader production use of larger applications.
Sources
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