Personio builds an AI HR assistant on Amazon Bedrock with EU data residency
PersonioAmazon Bedrock · Amazon Bedrock Knowledge Bases · Amazon S3 +3HR software provider Personio built Personio Assistant on Amazon Bedrock, embedded in its product so HR teams can query employee data in natural language. The AWS case study says it handles 70 percent of routine HR requests, cut HR reporting time by 21 percent and day-to-day processes by 20 percent, and stores data within the EU.
Overview
HR software provider Personio built Personio Assistant on Amazon Bedrock, embedded in its product so HR teams can query employee data in natural language. The AWS case study says it handles 70 percent of routine HR requests, cut HR reporting time by 21 percent and day-to-day processes by 20 percent, and stores data within the EU.
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Inspect the highlighted sourceThe challenge
As demand for AI-driven experiences increased, Personio wanted to simplify everyday tasks and improve how HR teams access and manage employee data. It needed an assistant that met enterprise requirements for scale, flexibility and data privacy, supported multiple foundation models, and kept sensitive employee records under its control.
The solution
Personio chose Amazon Bedrock and developed Personio Assistant as an AI-powered capability embedded in its software, where teams interact with data in natural language to find information and generate insights. It answers common questions such as those about leave balances or payroll details, generates summaries and reports, and connects to additional knowledge sources through Amazon Bedrock Knowledge Bases. Personio also used Amazon S3, Amazon RDS, AWS Lambda and Amazon CloudWatch, and introduced prompt standardization and caching.
Reported business value
Handling 70 percent of routine HR requests automatically, Personio Assistant reduced HR support tickets by 15 percent. HR teams cut the time they spent on reporting by 21 percent and on day-to-day processes by 20 percent, and customer teams are seeing an 18 percent improvement in overall productivity, according to the AWS case study.
Sources
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