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Title
KPMG deploys tens of thousands of employee-built AI agents on Microsoft's AI stack
…its wide range of models, enabling the development of more complex solutions. “We’ve deployed tens of thousands of personas—micro-use cases created by our people,” enthuses Steve Chase. “They allow us to experiment at scale, then industriali…
Description
Professional services firm KPMG integrated Microsoft 365 Copilot into daily tools for 280,000 professionals and used Copilot Studio and Azure AI Foundry to let employees build their own AI agents and micro-use cases, deploying tens of thousands of them. One onboarding agent that helps new hires find templates and historical context reduced follow-up calls by 20%, and an enterprise-grade ESG agent that automates policy lifecycle management contributed to an 18-month reduction in compliance timelines. Department-level agents include KPMG Clara for audit risk detection and a Digital Gateway for real-time tax regulatory analysis.
…e Chase. “They allow us to experiment at scale, then industrialize what works.” One internal agent, for example, helps new hires find the templates and historical context they need, reducing follow-up calls by 20% and increasing time-to-productivity. Another, built by Steve himself, compares new strategy decks to existing AI pla…
Company
KPMG
…s across audit, tax, and advisory, reshaping how work gets done. READ THE STORY KPMG has been a global leader in professional services, across audit, tax and advisory, for more than a century. As generative AI began to disrupt knowledge work, KPMG didn’t hesitate. It chos…
Country
United States
…Document Intelligence SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION United States BUSINESS NEED Artificial Intelligence INDUSTRY Professional and Business Servic…
Industry
Professional Services
…0+ employees COUNTRY/REGION United States BUSINESS NEED Artificial Intelligence INDUSTRY Professional and Business Services Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
As generative AI began to disrupt knowledge work, KPMG needed a way to embed AI across every part of a 280,000-person professional services organization spanning audit, tax and advisory, without compromising governance or trust while empowering employees to build their own solutions.
…professional services, across audit, tax and advisory, for more than a century. As generative AI began to disrupt knowledge work, KPMG didn’t hesitate. It chose to lead from the front, embedding AI at the core of its business strategy. It brought what it learned from its own experience working with Microsoft produ…
Solution
KPMG integrated Microsoft 365 Copilot into everyday tools like Teams, Outlook, Word and Excel, then used Microsoft Copilot Studio to let business users and low-code developers build their own agents and micro-use cases rapidly, while Azure AI Foundry (with Azure OpenAI, Azure AI Search and Azure AI Document Intelligence) supported more complex solutions. Department-level agents include KPMG Clara for audit risk detection, a Digital Gateway for real-time tax regulatory analysis, and KPMG Velocity for advisory processes like onboarding and finance operations, alongside enterprise-grade agents such as one that automates the entire ESG policy lifecycle.
…ir own agents and micro-use cases, accelerating grassroots innovation at scale. KPMG chose Copilot Studio to empower business users and low-code developers to make agents rapidly, while Azure AI Foundry was chosen for its wide range of models, enabling the development of more complex solutions. “We’ve deployed tens of thousands of personas—micro-use cases created by our pe…
Business value
KPMG has deployed tens of thousands of employee-built agent personas and enabled AI access for 280,000 professionals. One onboarding agent that helps new hires find templates and historical context reduced follow-up calls by 20% and increased time-to-productivity, and an enterprise-grade ESG agent that automates the policy lifecycle contributed to an 18-month reduction in compliance timelines, improved control and risk descriptions, and reduced ongoing compliance effort.
…ng controls to assessing effectiveness and improving documentation. The impact: Improved control and risk descriptions 18-month reduction in compliance timelines Reduced ongoing compliance effort 3. Firmwide platforms KPMG has also co-developed Digital Finance, a modern fina…
AI capabilities
Agentic AI, Generative AI
…e. “We’re creating an intelligent frontier—a governed, scalable way of working, where agents operate autonomously in the background,” says Cherie Gartner. “That’s the future. And we’re heading toward it with Mic…
Business functions
Legal & Compliance, Human Resources
…e Chase. “They allow us to experiment at scale, then industrialize what works.” One internal agent, for example, helps new hires find the templates and historical context they need, reducing follow-up calls by 20% and increasing time-to-productivity. Another,…
Technology
Microsoft 365 Copilot, Microsoft Copilot Studio, Azure AI Foundry, Azure OpenAI, Azure AI Search, Azure AI Document Intelligence
…d Lohr, Principal, Head of Ecosystems, KPMG Discover more details CUSTOMER KPMG PRODUCTS Azure AI Foundry Microsoft 365 Copilot Microsoft Teams Outlook Word Excel Microsoft Copilot Studio Azure OpenAI Azure AI Search Azure AI Document Intelligence SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION United…
Headline outcome
…r example, helps new hires find the templates and historical context they need, reducing follow-up calls by 20% and increasing time-to-productivity. Another, built by Steve himself, compares new strategy decks to existing AI pl…
Use case type
Workflow automation
…team. Reduced ongoing compliance effort Fewer follow-up calls during onboarding Agents at every level of transformation: driving value at scale KPMG’s agent strategy spans the full spectrum, driving change at the department…
