Source proof for G-STAR builds Maia, a multilingual Azure OpenAI assistant in Microsoft Teams, to handle IT support requests

…re, scalable way to unify support and give employees quick access to knowledge. G-STAR built Maia, an AI assistant powered by Azure OpenAI and AI Foundry. Developed with CloudNation and integrated with Microsoft Teams, SharePoint, and…

…d deeply integrated into the company’s culture. That’s precisely what they got. Available 24/7 and fluent in six languages, Maia is built to make work simpler and smarter for G‑STAR’s global workforce.…

…dge. G-STAR built Maia, an AI assistant powered by Azure OpenAI and AI Foundry. Developed with CloudNation and integrated with Microsoft Teams, SharePoint, and their IT ticket system, Maia delivers secure, multilingual self-service for retail and corporate teams…

…multiple languages.” Early projections showed the impact could be significant. Maia could reduce IT tickets by up to 40%, freeing IT teams to focus on more complex issues while employees get quick and…

…hind the solution. Building on this success, G‑STAR is setting ambitious goals: scaling from 200 to 500 active users, maintaining engagement rates near 80%, and improving resolution accuracy from 60% to 85% within six months. These targets complement projected efficiency gains, including significant cos…

…re, scalable way to unify support and give employees quick access to knowledge. G-STAR built Maia, an AI assistant powered by Azure OpenAI and AI Foundry. Developed with CloudNation and integrated with Microsoft Teams, SharePoint, and…

…harePoint OneDrive SERVICES AND SUPPORT ORGANIZATION SIZE 1,000-9,999 employees COUNTRY/REGION Netherlands BUSINESS NEED Employee experience Artificial Intelligence INDUSTRY Retailers Sh…

…RY/REGION Netherlands BUSINESS NEED Employee experience Artificial Intelligence INDUSTRY Retailers Share the story Explore related stories /h2> "> Explore related stories Stories…

…im brand faced a challenge that, however, had little to do with fashion itself: high volumes of routine IT requests were slowing down work for its 450 retail and 550 corporate employees. For Griffioen, this became much more than just an IT challenge; it became a cul…

…e tasks without disrupting the way employees work. To bring its vision to life, G-STAR partnered with CloudNation and Microsoft to create Maia, an AI assistant powered by Azure OpenAI and Microsoft Foundry . They wanted an AI experience that felt approachable, multilingual, and deeply…

…eeply embedded within the organization.” Built within G-STAR’s own Azure tenant and integrated into Teams, the deployment was led by partner CloudNation with support and oversight from Microsoft. “What makes Maia powerful isn’t the technology alone, but the collaboration tha…

…ct, reduce ticket volume, and make knowledge accessible in multiple languages.” Early projections showed the impact could be significant. Maia could reduce IT tickets by up to 40%, freeing IT teams to focus on more complex issues while employees get quick and reliable support.…

…ost. “We are testing and going in phases, making sure that we improve as we go. The first reactions have been positive. People are liking it and finding it useful. We’ve got high hopes for the future…

…d deeply integrated into the company’s culture. That’s precisely what they got. Available 24/7 and fluent in six languages, Maia is built to make work simpler and smarter for G‑STAR’s global workforce.…

…vision to life, G-STAR partnered with CloudNation and Microsoft to create Maia, an AI assistant powered by Azure OpenAI and Microsoft Foundry . They wanted an AI experience that felt approachable, multilingual, and deeply…

…ssistant powered by Azure OpenAI and AI Foundry. Developed with CloudNation and integrated with Microsoft Teams, SharePoint, and their IT ticket system, Maia delivers secure, multilingual self-service for retail and corporate teams…

…t, the code remains ours, even though it was developed with an agency partner.” Rollout began with IT and Retail operations to offer solutions to the key IT challenges. Now, G-STAR is extending to HR, Finance, Legal, and Sustainability teams, supported by workshops and tutorials to build trust and adoption. Continuous collaboration with partner CloudNation also ensured Maia evolved wit…

…ffioen, New Tech Lead, G-STAR Driving measurable efficiency while looking ahead Maia started as a pilot to ease IT pressure, but it quickly became a catalyst for change. “Because we build everything in A…

…nges. Now, G-STAR is extending to HR, Finance, Legal, and Sustainability teams, supported by workshops and tutorials to build trust and adoption. Continuous collaboration with partner CloudNation also ensured Maia evolved wi…

…ct, reduce ticket volume, and make knowledge accessible in multiple languages.” Early projections showed the impact could be significant. Maia could reduce IT tickets by up to 40%, freeing IT teams to focus on more complex issues while employees get quick and reliable support.…

…d deeply integrated into the company’s culture. That’s precisely what they got. Available 24/7 and fluent in six languages, Maia is built to make work simpler and smarter for G‑STAR’s global workforce.…