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Title
Frontier Communications increases new logo sales 20% and cuts fiber pricing calculations from weeks to seconds with Databricks
…ers faster insights, boosts sales and improves service quality using Databricks 20% Increase in new logo sales Weeks to seconds Reduction of fiber pricing calculations 40,000+ Contracts anal…
Description
Frontier Communications modernized its data foundation on the Databricks Data + AI Platform, unifying data in a secure lakehouse. Frontier's B2B sales team now uses AI-powered lead prioritization, driving a 20% increase in new logo sales; the wholesale business uses GenAI to analyze over 40,000 contracts for revenue opportunities; and fiber installation pricing calculations were reduced from weeks to seconds.
…nabling faster decision-making, improved performance and continuous innovation. Frontier’s B2B sales team now uses AI-powered lead prioritization to target the right prospects — driving a 20% increase in new logo sales and reducing ramp-up time for account executives. Near real-time dashboards pro…
Company
Frontier Communications
…rity and Trust Ready to get started? Get a Demo Login Contact Us Try Databricks Customer Stories / Frontier Communications CUSTOMER STORY Transforming telecom with data-driven innovation Frontier delive…
Industry
Telecommunications
…ing faster, smarter, more reliable service to millions. Share this post Details Industry : Communications , Marketing Use Case : Analytics and Business Intelligence , Data Warehousing Cloud : AWS P…
Problem
As part of its transformation, Frontier needed to become a more digital, efficient technology company powered by data. The company saw a clear need to centralize their data and modernize their infrastructure to support everything from sales and service to pricing and customer experience.
…hieved industry-leading customer satisfaction. As part of their transformation, Frontier needed to become a more digital, efficient technology company powered by data. The company saw a clear need to centralize their data and modernize their infra…
Solution
In support of its fiber-first strategy, Frontier turned to the Databricks Data + AI Platform to modernize its data foundation. With the Databricks Data + AI Platform as the foundation of its modern data stack, Frontier unified its data in a secure lakehouse architecture. Frontier's B2B sales team now uses AI-powered lead prioritization to target the right prospects, and the wholesale business uses GenAI to analyze contracts for revenue opportunities.
…the Databricks Data + AI Platform as the foundation of their modern data stack, Frontier unified their data in a secure lakehouse architecture. The result: trusted, real-time access to data across the enterprise — enabling…
Business value
Frontier achieved a 20% increase in new logo sales, reduced fiber installation pricing calculation times from weeks to seconds, and used GenAI to analyze over 40,000 contracts, uncovering untapped revenue opportunities at scale.
…reduce churn. Empowered teams with real-time pricing for a tech-forward future By reducing pricing calculation times for fiber installations from weeks to seconds, Frontier’s teams can now respond to customer and market needs with unprecedent…
Technology
Databricks Data + AI Platform, Amazon Web Services (AWS)
…g Use Case : Analytics and Business Intelligence , Data Warehousing Cloud : AWS Product : Agent Bricks , Databricks SQL , Unity Catalog Ready to get started? Try Databricks for free Learn more about our product Talk…
Deployment model
Cloud
…s , Marketing Use Case : Analytics and Business Intelligence , Data Warehousing Cloud : AWS Product : Agent Bricks , Databricks SQL , Unity Catalog Ready to get started? T…
Deployment options
cloud
…s , Marketing Use Case : Analytics and Business Intelligence , Data Warehousing Cloud : AWS Product : Agent Bricks , Databricks SQL , Unity Catalog Ready to get started? T…
AI capabilities
Predictive Analytics, Generative AI
…elerating revenue generation and transparency. Within their wholesale business, Frontier uses GenAI to analyze over 40,000 contracts, uncovering untapped revenue opportunities at scale. Meanwhile, their network a…
