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Title

Enhancing Engagement: Genesys Uses Amazon Bedrock for Secure, Scalable AI

derived · high

Enhancing Engagement: Genesys Uses Amazon Bedrock for Secure, Scalable AI Skip to main content Filter: All English Contact us AWS Marketplace Support My…

Description

Omnichannel customer experience company Genesys integrated Amazon Bedrock into its platform to access foundation models including Anthropic and Titan for generative and foundational AI, while helping ensure compliance with GDPR. The integration lets Genesys optimize AI for high-volume, low-latency workloads, processing 1.5 billion customer calls per month in real time.

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…e compliance with standards like the General Data Protection Regulation (GDPR). With access to foundational models like Anthropic AI and Titan, Genesys can optimize AI for high-volume, low-latency workloads, processing 1.5 billion monthly calls in real time. Play Amazon Bedrock brings the largest number of FMs, so you can pick the right…

Company

Genesys

classification · high

…or Secure, Scalable AI Genesys enhances customer engagement with AWS Bedrock AI Omnichannel customer experience specialist Genesys uses Amazon Web Services (AWS) for foundational and generative artificial intelligence (AI). Joe Smith, the company’s senior vice president for research and development for…

Industry

Technology & Software

classification · high

…or Secure, Scalable AI Genesys enhances customer engagement with AWS Bedrock AI Omnichannel customer experience specialist Genesys uses Amazon Web Services (AWS) for foundational and generative artificial intelligence (AI). Joe Smith, the company’s senior vice president for research and development for…

Solution

Genesys integrated Amazon Bedrock into its customer experience platform to gain access to foundation models including Anthropic AI and Titan for foundational and generative AI, helping ensure compliance with standards like GDPR while optimizing AI for high-volume, low-latency workloads.

derived · high

…eb Services (AWS) for foundational and generative artificial intelligence (AI). Joe Smith, the company’s senior vice president for research and development for digital and AI, discusses the integration of Amazon Bedrock to enhance the Genesys platform while helping ensure compliance with standards like the General Data Protection Regulation (GDPR). With access to foundational models like Anthropic AI and Titan, Genesys can opt…

Technology

Amazon Bedrock, Anthropic AI, Titan

classification · high

…e compliance with standards like the General Data Protection Regulation (GDPR). With access to foundational models like Anthropic AI and Titan, Genesys can optimize AI for high-volume, low-latency workloads, processing 1.5 billion monthly calls in real time. Play Amazon Bedrock brings…

Deployment model

cloud

classification · high

…tomer engagement with AWS Bedrock AI Omnichannel customer experience specialist Genesys uses Amazon Web Services (AWS) for foundational and generative artificial intelligence (AI). Joe Smith, the company’s senior vice president for research and development for…

Headline outcome

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…c AI and Titan, Genesys can optimize AI for high-volume, low-latency workloads, processing 1.5 billion monthly calls in real time. Play Amazon Bedrock brings the largest number of FMs, so you can pick the righ…

Applicable regulations

General Data Protection Regulation (GDPR)

classification · high

…scusses the integration of Amazon Bedrock to enhance the Genesys platform while helping ensure compliance with standards like the General Data Protection Regulation (GDPR). With access to foundational models like Anthropic AI and Titan, Genesys can op…

Business value

With Amazon Bedrock, Genesys processes 1.5 billion monthly calls in real time, giving it access to the largest number of foundation models so it can pick the right one per use case.

derived · high

…low-latency workloads, processing 1.5 billion monthly calls in real time. Play Amazon Bedrock brings the largest number of FMs, so you can pick the right one per use case. Joe Smyth Senior Vice President for Research and Development, Digital and AI, G…

AI capabilities

Generative AI, Conversational AI

classification · high

…tomer engagement with AWS Bedrock AI Omnichannel customer experience specialist Genesys uses Amazon Web Services (AWS) for foundational and generative artificial intelligence (AI). Joe Smith, the company’s senior vice president for research and development for…

Use case type

Conversational assistant

classification · medium

…c AI and Titan, Genesys can optimize AI for high-volume, low-latency workloads, processing 1.5 billion monthly calls in real time. Play Amazon Bedrock brings the largest number of FMs, so you can pick the righ…

Capture details

Captured: 16 Sept 2026, 06:11 UTC
Extractor: fetch-strip@1
Snapshot hash: 97a32cef05987fe86dc9f05fd398f08a9394066a7ce42e536f2d2b8dd4c68e0c

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