Enhancing Engagement: Genesys Uses Amazon Bedrock for Secure, Scalable AI
GenesysAmazon Bedrock · Anthropic AI · Titan
Omnichannel customer experience company Genesys integrated Amazon Bedrock into its platform to access foundation models including Anthropic and Titan for generative and foundational AI, while helping ensure compliance with GDPR. The integration lets Genesys optimize AI for high-volume, low-latency workloads, processing 1.5 billion customer calls per month in real time.
Overview
Omnichannel customer experience company Genesys integrated Amazon Bedrock into its platform to access foundation models including Anthropic and Titan for generative and foundational AI, while helping ensure compliance with GDPR. The integration lets Genesys optimize AI for high-volume, low-latency workloads, processing 1.5 billion customer calls per month in real time.
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Genesys integrated Amazon Bedrock into its customer experience platform to gain access to foundation models including Anthropic AI and Titan for foundational and generative AI, helping ensure compliance with standards like GDPR while optimizing AI for high-volume, low-latency workloads.
Reported business value
With Amazon Bedrock, Genesys processes 1.5 billion monthly calls in real time, giving it access to the largest number of foundation models so it can pick the right one per use case.
Sources
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