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Title
Dow reimagines productivity and supply chain efficiency with Microsoft 365 Copilot
Dow reimagines productivity and supply chain efficiency with Microsoft 365 Copilot | Microsoft Customer Stories This is the Trace Id: f818c5f42c0dd3e9035c976bff6f…
Description
Materials science company Dow deployed Microsoft 365 Copilot and Copilot Studio agents to automate freight invoice review and flag billing discrepancies against negotiated rates, with Dow anticipating millions of dollars in shipping cost reduction in the first year.
…area given Dow’s multibillion-dollar logistics spend. “In our initial efforts, Copilot reviews freight rates, accrued costs, and invoice rates to ensure they align with negotiated terms and identify places for correction,” explains Tami Sowle, Logistics Operational Excellence Manager at Dow. Copilot…
…tomate shipping invoice analysis,” explains Sowle. “By optimizing this process, we anticipate Copilot will save us millions of dollars on shipping operations in the first year.” Meanwhile, the autonomous agent, built in Copilot Studio processes PDF invoice…
Company
Dow
…arking a shift toward operational efficiency and sustainability. READ THE STORY Dow, a global leader in materials science, has long envisioned sustainable innovation and operational efficiency as critical to business. Dow recently identified an opportunity to optimize cost management and supply c…
Country
United States
…crosoft Copilot Studio SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY United States BUSINESS NEED Artificial Intelligence INDUSTRY Chemicals Share the story Explor…
Industry
Manufacturing
…E 10,000+ employees COUNTRY United States BUSINESS NEED Artificial Intelligence INDUSTRY Chemicals Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
Dow faced cost management and operational efficiency challenges in its multibillion-dollar logistics spend, needing better billing accuracy and streamlined processes to reduce costly freight overcharges.
…e details Explore related stories Contact Sales Contact Sales Executive summary Dow faced challenges in cost management and operational efficiency within its supply chain. With millions at stake in logistics spending, the company sought a solution to…
Solution
Dow deployed Microsoft 365 Copilot (reaching 20% of its workforce) with two supply chain agents built in Copilot Studio: a prompt-and-response agent that reviews freight rates, accrued costs and invoice rates against negotiated terms, and an autonomous agent that processes PDF invoices from email and automatically detects and routes mismatches for correction around the clock.
…awade, Innovation Specialist, Dow Shaping a smarter supply chain with AI agents Dow is optimizing logistics and seeking to cut costs with two supply chain agents. The prompt-and-response agent analyzes freight invoices, flagging discrepancies…
Business value
Copilot automates bulk invoice reviews and flags discrepancies in real time, letting staff focus on more strategic work and shortening research tasks that used to take hours; Dow anticipates the agents will save millions of dollars on shipping operations in the first year.
…. “We're using Copilot to automate shipping invoice analysis,” explains Sowle. “By optimizing this process, we anticipate Copilot will save us millions of dollars on shipping operations in the first year.” Meanwhile, the autonomous agent, built in Copilot Studio processes PDF invoice…
AI capabilities
Agentic AI, Document Intelligence, Generative AI
…ve us millions of dollars on shipping operations in the first year.” Meanwhile, the autonomous agent, built in Copilot Studio processes PDF invoices from email, automatically detecting and routing mismatches for correction around the clock. Together, these agents advance Dow’s commitment to operational excellence and t…
Technology
Microsoft 365 Copilot, Microsoft Copilot Studio
…agram , LinkedIn , X/Twitter , and YouTube . Discover more details CUSTOMER Dow PRODUCTS Microsoft 365 Copilot Microsoft Copilot Studio SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY United States…
Deployment model
cloud
…nvironmental goals. Transforming logistics with Copilot As part of this vision, Dow implemented Microsoft 365 Copilot to empower teams with AI-driven insights and streamline essential workflows. Initially launched with a few hundred employees, the success of Copilot led to…
Headline outcome
…tomate shipping invoice analysis,” explains Sowle. “By optimizing this process, we anticipate Copilot will save us millions of dollars on shipping operations in the first year.” Meanwhile, the autonomous agent, built in Copilot Studio processes PDF invoice…
Use case type
Fraud and anomaly detection
…rection,” explains Tami Sowle, Logistics Operational Excellence Manager at Dow. Copilot automates bulk reviews of invoices and flags any discrepancies in real time, preventing costly overcharges and freeing team members to focus on more strategic tasks. “Now with Copilot, d…
