Discover Financial Services Builds a Generative AI Solution on AWS for Faster Decision-Making and Time to Market
Discover Financial Services· United StatesAmazon EC2 · Amazon S3 · Amazon EFSDiscover Financial Services, a digital banking and payment services company, built an analytics workbench and unified data science workbench on Amazon EC2 (P3 and P4 GPU instances) so its data scientists could run machine learning and generative AI workloads, train large language models with sample sizes requiring up to 6 TB of memory, and deliver high-performance computing in the cloud. Model artifacts are stored in Amazon S3 and shared across engineering teams via Amazon EFS. Discover used the platform for use cases including sentiment analysis of customer service calls and a 'do not contact' model that classifies customers in near real time for customer care agents. Using feature embedding, the team reduced time to market from hours to minutes; parallel model training cut processing of 30 million records from days to hours, and sentiment analysis on a 57,000-record dataset dropped from hours to minutes. Discover reports 35% reduction in engineering and platform costs.
Overview
Discover Financial Services, a digital banking and payment services company, built an analytics workbench and unified data science workbench on Amazon EC2 (P3 and P4 GPU instances) so its data scientists could run machine learning and generative AI workloads, train large language models with sample sizes requiring up to 6 TB of memory, and deliver high-performance computing in the cloud. Model artifacts are stored in Amazon S3 and shared across engineering teams via Amazon EFS. Discover used the platform for use cases including sentiment analysis of customer service calls and a 'do not contact' model that classifies customers in near real time for customer care agents. Using feature embedding, the team reduced time to market from hours to minutes; parallel model training cut processing of 30 million records from days to hours, and sentiment analysis on a 57,000-record dataset dropped from hours to minutes. Discover reports 35% reduction in engineering and platform costs.
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Inspect the highlighted sourceThe challenge
In its various lines of business, including decision and credit and portfolio risk management, Discover faced the challenge of making sure that it could launch its services fast enough. We wanted to make decisions quicker and get to insights faster so that we could respond faster to our customers.
The solution
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