DHL Express deploys AI-powered DHLBot sorting robots in Singapore and South Korea
DHL Express
DHL Express introduced DHLBot, an AI-powered robotic arm developed in partnership with Dorabot that automates parcel sortation, installed in Singapore and South Korea. The DHLBot uses 3D and barcode cameras to scan airway bills and intelligently sorts packages into delivery bins by courier route. It sorts over 1,000 small parcels per hour with 99% accuracy, increasing overall operational efficiency by at least 40%.
Overview
DHL Express introduced DHLBot, an AI-powered robotic arm developed in partnership with Dorabot that automates parcel sortation, installed in Singapore and South Korea. The DHLBot uses 3D and barcode cameras to scan airway bills and intelligently sorts packages into delivery bins by courier route. It sorts over 1,000 small parcels per hour with 99% accuracy, increasing overall operational efficiency by at least 40%.
The challenge
Amid increasing shipment volumes — DHL Express recorded a 17.3% year-on-year increase in shipment volume during the peak months of November and December 2020 — sorting parcels took significant time, effort and precision to ensure packages reached the right destination without errors.
The solution
DHL Express partnered with Dorabot, an AI-powered robotic solution provider, to implement DHLBot, an AI-powered robotic arm that automates parcel sortation, installed in Singapore and South Korea following a successful pilot. State-of-the-art 3D and barcode cameras scan the airway bill on each package as it travels through the conveyor belt; the DHLBot then receives the package's destination information and intelligently sorts it into delivery bins representing individual courier routes.
Reported business value
The DHLBot sorts over 1,000 small parcels per hour with 99% accuracy, increasing overall operational efficiency by at least 40 percent, reducing the probability of mis-sorting, and removing the need for secondary sorting.
Sources
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