Cultivating the Perfect Lawn for 2.3 Million Customers
TruGreenAgent Bricks · Databricks SQL · Spark Declarative Pipelines +4
TruGreen migrated to the Databricks Data + AI Platform, using Databricks SQL on Azure for its data warehouse, Unity Catalog for governance, Lakeflow Spark Declarative Pipelines to stream data from Dynamics 365, and Qlik Replicate for legacy ERP integration. It built TruSight, an AI-powered reporting solution delivering daily insights to 200+ branch and regional managers before crews start work at 7 AM, evaluated against ChatGPT and multiple Microsoft Copilot variants before selecting Databricks for accuracy, cost, and control over context and LLM choice. TruGreen deployed Claude Sonnet 4.5 via Databricks Model Serving (External Models), using MLflow's LLM judges to evaluate AI output quality, and has churn and lifetime-value machine learning models in production. Databricks SQL cut data warehousing costs by roughly 50%, and automated data lineage in Unity Catalog reduced ERP impact analysis from weeks to minutes (a 99% improvement).
Overview
TruGreen migrated to the Databricks Data + AI Platform, using Databricks SQL on Azure for its data warehouse, Unity Catalog for governance, Lakeflow Spark Declarative Pipelines to stream data from Dynamics 365, and Qlik Replicate for legacy ERP integration. It built TruSight, an AI-powered reporting solution delivering daily insights to 200+ branch and regional managers before crews start work at 7 AM, evaluated against ChatGPT and multiple Microsoft Copilot variants before selecting Databricks for accuracy, cost, and control over context and LLM choice. TruGreen deployed Claude Sonnet 4.5 via Databricks Model Serving (External Models), using MLflow's LLM judges to evaluate AI output quality, and has churn and lifetime-value machine learning models in production. Databricks SQL cut data warehousing costs by roughly 50%, and automated data lineage in Unity Catalog reduced ERP impact analysis from weeks to minutes (a 99% improvement).
This entry has 11 published fields tied to exact passages in an immutable source capture.
Inspect the highlighted sourceThe challenge
As TruGreen scaled to serve millions of customers across hundreds of branches, the operational rhythm of its business outgrew the data infrastructure underneath it. The company relied on a legacy cloud data warehouse, but it struggled to scale resources dynamically, costs were rising, and even routine ERP changes required weeks of manual investigation to understand downstream impacts.
The solution
TruGreen migrated to Azure Databricks, with the Azure Databricks Lakehouse powering its data warehouse and Unity Catalog providing unified governance across the data estate. The team layered in Lakeflow Spark Declarative Pipelines to stream data from Dynamics 365, Qlik Replicate for legacy ERP integration, and Power BI on top. TruGreen built TruSight, an AI-powered reporting solution, evaluating Databricks against ChatGPT and multiple Microsoft Copilot variants before ultimately deploying Claude Sonnet 4.5 served via Databricks Model Serving (External Models).
Reported business value
TruGreen achieved 50% lower data warehousing costs after migrating to Databricks SQL, 99% faster ERP impact analysis with automated data lineage in Unity Catalog (weeks to minutes), and 200+ branch and regional managers now start each day with AI-driven insights from TruSight.
Sources
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