AI use cases in Türkiye
3 documented implementations
Eczacıbaşı Holding Scales 27 AI Agents Across Affiliates with Microsoft Copilot Studio
Turkish industrial group Eczacıbaşı Holding launched 'Mission AI' to unify fragmented AI efforts across its affiliates, using Microsoft Copilot Studio and Microsoft Foundry. From 358 submitted ideas, 58 were developed with support from partner Mindworks, yielding 27 finalized agents including Sentra, which cut supplier-risk decision cycles from up to two weeks to under three days, and Maden360, which cut mining analytical processing time by over 90%. The 27 agents are projected to generate approximately €3.8 million in annual value and free nearly 5,000 hours of operational capacity per year.
Eczacıbaşı Holding· TürkiyeMicrosoft Copilot Studio · Microsoft Foundry · Azure OpenAI in Foundry Models
Akbank deploys an Azure OpenAI chatbot for branch staff knowledge search
Akbank, one of Turkey's largest banks, built an Azure OpenAI Service-based chatbot to replace manual search through a roughly 10,000-article knowledge base, generating correct answers about 90% of the time and saving customer support representatives around three minutes per customer interaction.
Akbank· TürkiyeAzure · Azure AI and Machine Learning · Azure Machine Learning +1Turkish Airlines innovates with Red Hat OpenShift AI
Turkish Airlines' technology company, Turkish Technology, deployed Red Hat OpenShift AI on premise, on bare metal, with support from a team of 5 Red Hat consultants, to build a scalable, cloud-ready AI infrastructure. The platform provides container orchestration for GPU compute resources and integrates with the Dremio distributed query engine as a data ingestion layer. Operations teams can now create data science workspaces in minutes rather than hours, and deployment times for AI models have halved thanks to standardized YAML-based deployment. AI initiatives span more than 60 live models, including real-time dynamic pricing, payment fraud detection, ground-time predictions, tail assignments, on-time performance predictions, and generative AI use cases for employee experience and productivity. More than 200 Turkish Airlines employees now work on AI-based development as citizen data scientists. The airline's Head of Data and AI, Emre Yavuz, said AI projects are targeted to create over USD 100 million in financial impact by boosting revenue, decreasing operational costs, and increasing efficiency.
Turkish Airlines· TürkiyeRed Hat OpenShift AI · Dremio