AI use cases in Ireland
3 documented implementations
ESB deploys Copilot for Microsoft 365 to around 300 employees, supported by Accenture
ESB, Ireland's leading energy company with approximately 9,000 employees, is working with Microsoft Ireland to deploy Copilot for Microsoft 365. Supported by Accenture, it rolled out Copilot to 300 end-users and is capturing feedback to identify business value across Outlook, Teams, PowerPoint and other Microsoft 365 apps. The CIO reports improvements in summarisation, action tracking and knowledge management.
ESB· IrelandMicrosoft 365 Copilot
ESB deploys Copilot for Microsoft 365 to 300 employees as an early European adopter
Irish energy company ESB, supported by Accenture, deployed Copilot for Microsoft 365 to about 300 of its roughly 9,000 employees to gather feedback on value across Outlook, Teams and PowerPoint. ESB's CIO says it is seeing improvements in summarisation, action tracking and knowledge management; the press release gives no quantified results.
ESB· IrelandMicrosoft 365 CopilotAccelerating the Path to Net Zero with Energy Insights
SSE Airtricity, an energy supplier serving around 750,000 customers in Ireland, built the in-house Enhanced Smart Insights (ESI) Energy Advisor on the Databricks Data + AI Platform, delivering personalized energy-saving advice to over 65,000 smart meter customers, such as guiding EV owners toward off-peak charging. The advisor is built on Anthropic's Claude Sonnet 4.5, accessed via Databricks AI Model Serving, with Lakeflow Spark Declarative Pipelines processing billions of rows of smart meter data nightly and Unity Catalog governing data and AI models. The team used MLflow's GenAI evaluation framework to implement automated AI "judges" that reject and regenerate failing insights before they reach customers. SSE Airtricity went from concept to production in about four months; within the first month it saw a 12% increase in unique visitors to the insights section, and 90% of logged-in customers now engage with the personalized insights.
SSE Airtricity· IrelandClaude Sonnet 4.5 · Databricks AI Model Serving · MLflow +3