AI use cases in Belgium
7 documented implementations
UZ Gent builds a GenAI IT helpdesk chatbot on Microsoft Azure AI Foundry with Inetum
UZ Gent, a Flemish university hospital with 7,000 employees, faced about 5,000 IT helpdesk inquiries per month. With Inetum it built a custom chatbot on Microsoft Azure AI Foundry using 500 pages of intranet data, relying only on validated internal knowledge sources. The source states the chatbot handles the majority of queries with only 5-8% requiring human intervention, and the hospital plans to extend it to HR and facility management desks.
UZ Gent· BelgiumMicrosoft Azure AI Foundry
Cliniques universitaires Saint-Luc deploys an on-premises Qwen3-235B assistant inside its Epic EHR
A Brussels university hospital hosts a GDPR-compliant LLM assistant on-site on a server with 8 NVIDIA H200 GPUs, using Qwen3-235B, vLLM, LiteLLM, Open WebUI and retrieval over EHR documents and literature. After a one-month pilot with 28 physicians, it was deployed hospital-wide and adopted by 1,028 users who generated 14,910 conversations over five months.
Cliniques universitaires Saint-Luc· BelgiumQwen3-235B · vLLM · LiteLLM +5Trusted AI at scale: UCB accelerates innovation for patients with Microsoft Foundry
Belgian biopharmaceutical company UCB built SKAI, a secure AI platform on Microsoft Foundry and Azure OpenAI, including the Milton assistant that drafts medical writing documents and Programmer Mike that translates statistical code, moving from concept to production in under six months and aiming to grow Microsoft 365 Copilot adoption from 50% to 80% of employees.
UCB· BelgiumAzure · Azure OpenAI · Azure AI Foundry +5Puratos elevates customer engagement with Azure OpenAI Service chatbot
Belgian bakery ingredients company Puratos built Purabot, a generative AI chatbot on Azure OpenAI Service, to help customers navigate its complex product catalog; 42% of customers now use it to source product information and 21% to find recipes.
Puratos· BelgiumAzure OpenAI Service · AzureBridgestone EMEA uses a conversational AI agent to reduce factory rate loss
Bridgestone EMEA, headquartered in Belgium, worked with Avanade to implement data solutions in Microsoft Fabric and a conversational AI agent in Azure AI that correlates machine downtime and loss data with machine cycle data across its global tire factories. The agent lets factory workers of any experience level query production data in natural language to diagnose issues and take predictive and preventive action rather than purely reactive fixes, reducing production downtime, cutting rate loss, and improving worker productivity and operational efficiency.
Eneco's AI agent handles 70% more customer conversations without human hand-off
Eneco, a leading sustainable energy provider serving over 1.5 million customers in Belgium, replaced an underperforming chatbot with a new AI agent built on Microsoft Copilot Studio, combined with the Conversational Language Understanding model in Azure AI, developed in just three months -- half the time needed for the original chatbot. The new AI agent achieves an intent recognition score of over 95% and handles 67% of customer conversations without requiring hand-off to a live agent, compared to only 40% with the previous chatbot -- a 70% relative improvement. The agent now handles 24,000 chats per month, up from an average of 10,000 with the previous chatbot, with Azure AI Translator enabling cross-language handling between customers and agents.
Speed, Scale, and Smarter Care: RaySearch Delivers AI-Powered Oncology Breakthroughs
RaySearch Laboratories uses NVIDIA CUDA and TensorRT technologies across its RayStation radiotherapy planning system to accelerate image registration, dose calculations, and AI-driven deep learning segmentation for cancer treatment planning. GPU acceleration enables dose calculations up to 20x faster and full plan optimization in minutes. Iridium Network, Belgium's largest radiotherapy provider, reduced time spent on image segmentation and treatment planning by 44% and 47% respectively after implementing AI-driven automation. In 2024, over 200,000 patients benefited from automated image segmentation using this technology.
RaySearch Laboratories / Iridium Network· BelgiumNVIDIA CUDA · NVIDIA TensorRT · NVIDIA RTX PRO GPUs +1