Title
City of Lohja creates chatbot to power document insights with Oracle AI solution
City of Lohja creates chatbot to power document insights with Oracle AI solution Skip to content Accessibility Policy Menu QUICK LINKS Cloud Database Java AI SU…
← Back to City of Lohja creates chatbot to power document insights with Oracle AI solution
Source proof for City of Lohja creates chatbot to power document insights with Oracle AI solution
Source-bound proof
Verified source excerpts for every supported field
Each colour maps a published value to the exact source passage used to support it. Only bounded excerpts are public; administrators can inspect the complete captured source.
15 fields supported
quote · high
Company
City of Lohja
City of Lohja creates chatbot to power document insights with Oracle AI solution Skip to cont…
Description
The Finnish city of Lohja, working with Oracle partner Miracle Finland Oy, built an internal support chatbot using OCI Enterprise AI, Oracle Autonomous AI Lakehouse, Oracle AI Vector Search, and Oracle Graph. The chatbot connects large language models to analyze internal documents and extract entities such as projects, decisions, and people, combining graph and vector queries to answer approximately 85% of HR and ICT helpdesk support questions.
…ervices needed faster, more accurate answers than keyword search could deliver. Working with Oracle partner Miracle Finland Oy, the city built a centralized knowledgebase using Oracle AI Autonomous AI Lakehouse and Oracle APEX, a low-code, no-cost development feature within the database that can answer ap…
…s Oracle Cloud Infrastructure (OCI) Enterprise AI, a fully managed service that connects large language models to analyze documents and extract key entities such as projects, decisions, people, and the relationships between them. Those connections are stored in Oracle Autonomous AI Database with Oracle Grap…
…d Oracle APEX, a low-code, no-cost development feature within the database that can answer approximately 85% of support questions. The solution uses Oracle Cloud Infrastructure (OCI) Enterprise AI, a fully man…
Problem
As the city's internal document archive grew, employees for its HR support and ICT helpdesk support services needed faster, more accurate answers than keyword search could deliver.
…city that provides a wide range of municipal services to support its residents. As the city’s internal document archive grew, employees for its HR support and ICT helpdesk support services needed faster, more accurate answers than keyword search could deliver. Working with Oracle partner Miracle Finland Oy, the city built a centralized kn…
Solution
Working with Oracle partner Miracle Finland Oy, the city built a centralized knowledgebase using Oracle Autonomous AI Lakehouse and Oracle APEX. The solution uses OCI Enterprise AI to connect large language models that analyze documents and extract key entities such as projects, decisions, and people, storing those connections in Oracle Autonomous AI Database with Oracle Graph, and uses Oracle AI Vector Search to run semantic similarity searches.
…ervices needed faster, more accurate answers than keyword search could deliver. Working with Oracle partner Miracle Finland Oy, the city built a centralized knowledgebase using Oracle AI Autonomous AI Lakehouse and Oracle APEX, a low-code, no-cost development feature within the database that can answer ap…
…ure within the database that can answer approximately 85% of support questions. The solution uses Oracle Cloud Infrastructure (OCI) Enterprise AI, a fully managed service that connects large language models to analyze documents and extract key entities such as projects, decisions, people, and the relationships between them. Those connections are stored in Oracle Autonomous AI Database with Oracle Graph, enabling the application to answer questions based on the context of how items relate—not just isolated text. The solution also uses Oracle AI Vector Search to run semantic similarity searches that can find information by meaning even when keywords don’t match. By combining graph and vector queries, the chatbot surfaces related insights th…
Business value
The chatbot can answer approximately 85% of support questions, helping city employees save time and improve decision-making.
…d Oracle APEX, a low-code, no-cost development feature within the database that can answer approximately 85% of support questions. The solution uses Oracle Cloud Infrastructure (OCI) Enterprise AI, a fully man…
…vector queries, the chatbot surfaces related insights that basic RAG can miss, helping city employees save time and improve decision-making. Learn more about the City of Lohja Partners Miracle Consulting Group is an ind…
Headline outcome
…d Oracle APEX, a low-code, no-cost development feature within the database that can answer approximately 85% of support questions. The solution uses Oracle Cloud Infrastructure (OCI) Enterprise AI, a fully man…
Industry
Government & Public Sector
…X, and Oracle Autonomous AI Lakehouse for faster responses to internal queries. Finland | Government “ By developing a chatbot with this Oracle AI integrated solution, we improved…
Technology
Oracle Autonomous AI Lakehouse, Oracle APEX, Oracle AI Vector Search, Oracle Graph, OCI Enterprise AI, Oracle Autonomous AI Database
…earning, and practical AI solutions to global enterprise clients. Products list Oracle Autonomous AI Lakehouse Oracle APEX Oracle AI Vector Search Oracle Graph OCI Enterprise AI 2026 Oracle Privacy / Do Not Sell My Info Ad Choices Careers Subscribe to email…
Use case type
Knowledge search
…swer questions based on the context of how items relate—not just isolated text. The solution also uses Oracle AI Vector Search to run semantic similarity searches that can find information by meaning even when keywords don’t match. By combining graph and vector queries, the chatbot surfaces related insights th…
Business functions
Human Resources
…ervices to support its residents. As the city’s internal document archive grew, employees for its HR support and ICT helpdesk support services needed faster, more accurate answers than keyword search could deliver. Working with Oracle partner Miracle Finland Oy, the city built a centralized k…
AI capabilities
Conversational AI, Document Intelligence
…s Oracle Cloud Infrastructure (OCI) Enterprise AI, a fully managed service that connects large language models to analyze documents and extract key entities such as projects, decisions, people, and the relationships between them. Those connections are stored in Oracle Autonomous AI Database with Oracle Grap…
Deployment model
Cloud
…ure within the database that can answer approximately 85% of support questions. The solution uses Oracle Cloud Infrastructure (OCI) Enterprise AI, a fully managed service that connects large language models to analyze documen…
Deployment options
cloud
…ure within the database that can answer approximately 85% of support questions. The solution uses Oracle Cloud Infrastructure (OCI) Enterprise AI, a fully managed service that connects large language models to analyze documen…
Country
Finland
…X, and Oracle Autonomous AI Lakehouse for faster responses to internal queries. Finland | Government “ By developing a chatbot with this Oracle AI integrated solution, we improved…
Capture details
- Captured
- 06 Sept 2026, 06:04 UTC
- Extractor
- fetch-strip@1
- Snapshot hash
- 8bd552e77d7e0c389728a700f1d5f780d473086f9b2247e106b69d9cdfebac3d