City of Lohja creates chatbot to power document insights with Oracle AI solution
The Finnish city of Lohja, working with Oracle partner Miracle Finland Oy, built an internal support chatbot using OCI Enterprise AI, Oracle Autonomous AI Lakehouse, Oracle AI Vector Search, and Oracle Graph. The chatbot connects large language models to analyze internal documents and extract entities such as projects, decisions, and people, combining graph and vector queries to answer approximately 85% of HR and ICT helpdesk support questions.
Overview
The Finnish city of Lohja, working with Oracle partner Miracle Finland Oy, built an internal support chatbot using OCI Enterprise AI, Oracle Autonomous AI Lakehouse, Oracle AI Vector Search, and Oracle Graph. The chatbot connects large language models to analyze internal documents and extract entities such as projects, decisions, and people, combining graph and vector queries to answer approximately 85% of HR and ICT helpdesk support questions.
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Inspect the highlighted sourceThe challenge
As the city's internal document archive grew, employees for its HR support and ICT helpdesk support services needed faster, more accurate answers than keyword search could deliver.
The solution
Working with Oracle partner Miracle Finland Oy, the city built a centralized knowledgebase using Oracle Autonomous AI Lakehouse and Oracle APEX. The solution uses OCI Enterprise AI to connect large language models that analyze documents and extract key entities such as projects, decisions, and people, storing those connections in Oracle Autonomous AI Database with Oracle Graph, and uses Oracle AI Vector Search to run semantic similarity searches.
Reported business value
The chatbot can answer approximately 85% of support questions, helping city employees save time and improve decision-making.
Sources
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