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Title
City of Helsinki and Digia pilot a generative AI assistant for service needs assessment for the elderly
…service needs assessment in Helsinki by over 50% – more time for customer work The chat-based AI assistant was built as part of the City of Helsinki's Kokeilukiihdyttämö (Experimentation Accelerator) project, together with Digia. "Our client assistance team seeks information from large masses of information…
Description
In the City of Helsinki's Kokeilukiihdyttämö (Experimentation Accelerator) project, Digia built a chat-based generative AI assistant tested with limited data for the elderly service needs assessment team of 200 employees. Participants reported it sped up information retrieval by up to 50 percent; answers were still checked against original sources, and Digia says improvements are needed before actual deployment.
…the elderly has 200 employees, and each employee can have hundreds of clients. "The employees who participated in the experiment reported that the AI assistant had sped up information retrieval by up to 50 percent. In the experimental phase, the correctness of the answers was further verified…
Company
City of Helsinki
…service needs assessment in Helsinki by over 50% – more time for customer work The chat-based AI assistant was built as part of the City of Helsinki's Kokeilukiihdyttämö (Experimentation Accelerator) project, together with Digia. "Our client assistance team seeks information from large masses of information…
Industry
Government & Public Sector
…of Helsinki. The experiment tested a generative AI assistant with limited data. Helsinki's service needs assessment for the elderly has 200 employees, and each employee can have hundreds of clients. "The employees who participate…
Problem
The City of Helsinki's client assistance team for elderly service needs assessment seeks information from large masses of information to help employees provide the right service at the right time. Based on a survey during the experiment, hours per week may be spent on information retrieval, as information is found across different sources, is updated quickly, and legislation is multidimensional.
…Kokeilukiihdyttämö (Experimentation Accelerator) project, together with Digia. "Our client assistance team seeks information from large masses of information that helps employees provide the right kind of service to the elderly at the right time. Based on a survey conducted during the experiment, hours per week may be spent…
…s employees provide the right kind of service to the elderly at the right time. Based on a survey conducted during the experiment, hours per week may be spent on information retrieval, as information can be found across different sources, is updated quickly, and legislation is multidimensional. We wanted to find out how AI-assisted information retrieval can support the wor…
Solution
As part of the City of Helsinki's Kokeilukiihdyttämö (Experimentation Accelerator) project, Digia built a chat-based generative AI assistant. The experiment tested the assistant with limited data on the elderly service needs assessment unit, which has 200 employees.
…izens better," says Jessika Seikkula , Project Manager at the City of Helsinki. The experiment tested a generative AI assistant with limited data. Helsinki's service needs assessment for the elderly has 200 employees, and each…
Business value
Employees who participated in the experiment reported that the AI assistant sped up information retrieval by up to 50 percent; searching that could previously take four hours a week, for example, took half as long. During the experiment the correctness of answers was still verified against the original source, which slowed retrieval, and Digia says improvements must be made before actual deployment.
…rther verified against the original source, which slowed information retrieval. Previously, searching for information could take four hours a week, for example, and now it takes half as long. The benefits and potential are obvious, but of course, improvements must be mad…
…ed that the AI assistant had sped up information retrieval by up to 50 percent. In the experimental phase, the correctness of the answers was further verified against the original source, which slowed information retrieval. Previously, searching for information could take four hours a week, for example…
AI capabilities
Generative AI, Conversational AI
…izens better," says Jessika Seikkula , Project Manager at the City of Helsinki. The experiment tested a generative AI assistant with limited data. Helsinki's service needs assessment for the elderly has 200 employees, and each…
Headline outcome
…the elderly has 200 employees, and each employee can have hundreds of clients. "The employees who participated in the experiment reported that the AI assistant had sped up information retrieval by up to 50 percent. In the experimental phase, the correctness of the answers was further verified…
Use case type
Knowledge search
…oss different sources, is updated quickly, and legislation is multidimensional. We wanted to find out how AI-assisted information retrieval can support the work of the client assistance team and help serve the needs of senior citizens better," says Jessika Seikkula , Pr…
