City of Helsinki and Digia pilot a generative AI assistant for service needs assessment for the elderly
City of HelsinkiIn the City of Helsinki's Kokeilukiihdyttämö (Experimentation Accelerator) project, Digia built a chat-based generative AI assistant tested with limited data for the elderly service needs assessment team of 200 employees. Participants reported it sped up information retrieval by up to 50 percent; answers were still checked against original sources, and Digia says improvements are needed before actual deployment.
Overview
In the City of Helsinki's Kokeilukiihdyttämö (Experimentation Accelerator) project, Digia built a chat-based generative AI assistant tested with limited data for the elderly service needs assessment team of 200 employees. Participants reported it sped up information retrieval by up to 50 percent; answers were still checked against original sources, and Digia says improvements are needed before actual deployment.
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Inspect the highlighted sourceThe challenge
The City of Helsinki's client assistance team for elderly service needs assessment seeks information from large masses of information to help employees provide the right service at the right time. Based on a survey during the experiment, hours per week may be spent on information retrieval, as information is found across different sources, is updated quickly, and legislation is multidimensional.
The solution
As part of the City of Helsinki's Kokeilukiihdyttämö (Experimentation Accelerator) project, Digia built a chat-based generative AI assistant. The experiment tested the assistant with limited data on the elderly service needs assessment unit, which has 200 employees.
Reported business value
Employees who participated in the experiment reported that the AI assistant sped up information retrieval by up to 50 percent; searching that could previously take four hours a week, for example, took half as long. During the experiment the correctness of answers was still verified against the original source, which slowed retrieval, and Digia says improvements must be made before actual deployment.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
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