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Title
CareMates Cuts Patient Admission Time from Five Hours to One with AI on AWS
…xtract the relevant data to create a digital record that can be easily updated. The AI-powered software system saves around four hours of time per admission, bringing the process down from five hours to one. It means that up to a third of the day which may have been spent on administrat…
Description
German health-tech startup CareMates built a cloud- and AI-powered patient admissions system for elderly care and social services, using Amazon Bedrock to read online intake forms submitted by relatives and extract data into a digital record, replacing a paper-based process. The AI-powered system saves around four hours per admission, cutting the process from five hours to one, and has processed over 15,000 inquiries across more than 350 care facilities in Germany.
…of burnout almost twice as likely compared to other professions. Pen and paper CareMates is a cloud- and AI-powered software for patient admissions aimed specifically at elderly care and social services in Germany. It digitises the process of admitting patients, cutting down on tedious admin a…
…ea, or recharging and relaxing, which helps the burnout problem,” says Hayward. The firm has processed over 15,000 inquiries so far across more than 350 care facilities. AI agents Amazon Web Services (AWS) has been involved since the firm was just a…
Company
CareMates
…of burnout almost twice as likely compared to other professions. Pen and paper CareMates is a cloud- and AI-powered software for patient admissions aimed specifically at elderly care and social services in Germany. It digitises…
Country
Germany
…s a cloud- and AI-powered software for patient admissions aimed specifically at elderly care and social services in Germany. It digitises the process of admitting patients, cutting down on tedious admin…
Industry
Healthcare
…mpared to other professions. Pen and paper CareMates is a cloud- and AI-powered software for patient admissions aimed specifically at elderly care and social services in Germany. It digitises the process of admitting patients, cutting down on tedious admin…
Problem
Patient admissions in Germany's elderly-care and social-services sector were still largely paper-based: relatives had to call in information, facilities received five to ten requests a week with long waiting lists, and when capacity opened up staff had to search through paper folders to find still-eligible applicants.
…ach week, and because there is such high demand, there are long waiting lists. “Requests were filed on paper, and when capacity became available, workers would search through folders—often finding people had passed away or found other services,” adds Hayward. Ti…
…so the caregivers had to do a lot of things with pen and paper,” says Hayward. Facilities receive, on average, five to 10 requests each week, and because there is such high demand, there are long waiting lists. “Requests were filed on paper, and when capacity became available, workers woul…
Solution
With CareMates, relatives fill in an online form instead of calling in, and AI reads and extracts the relevant data to create a digital record that can be easily updated. CareMates' AI services are built on Amazon Bedrock, giving the team access to multiple foundation models and the flexibility to keep evolving its AI functionality.
…r have to provide information over the phone but instead fill in a form online. AI can read and extract the relevant data to create a digital record that can be easily updated. The AI-powered software system saves around four hours of time per admission, b…
…nctionalities, and Amazon Bedrock has been super helpful for that,” says Kiwi. "Amazon Bedrock gives us access to multiple foundation models and the flexibility to evolve quickly." The next stage will be looking at introducing agentic AI that can allow caregi…
Business value
The AI-powered system saves around four hours per admission, bringing the process from five hours down to one and giving care workers back up to a third of their day; CareMates has processed over 15,000 inquiries across more than 350 care facilities.
…hours of time per admission, bringing the process down from five hours to one. It means that up to a third of the day which may have been spent on administrative tasks is given back to workers. “That time can be used giving patients the care they deserve, but it could also…
…ea, or recharging and relaxing, which helps the burnout problem,” says Hayward. The firm has processed over 15,000 inquiries so far across more than 350 care facilities. AI agents Amazon Web Services (AWS) has been involved since the firm was just a…
Implementation approach
AWS supported CareMates with ongoing technical guidance from day one; building on AWS let the small team deploy rapidly without managing infrastructure, shipping to users in weeks rather than months.
…-founders met an AWS solutions architect at the entrepreneur school in Munich. "AWS has supported us since day one with ongoing technical guidance," says Kiwi, the firm's technical lead. "Building on AWS meant we could deploy…
…ay one with ongoing technical guidance," says Kiwi, the firm's technical lead. "Building on AWS meant we could deploy rapidly without managing infrastructure—critical for a startup trying to reach care facilities quickly. We shipped to u…
…infrastructure—critical for a startup trying to reach care facilities quickly. We shipped to users in weeks, not months." One of the biggest challenges for the firm was around the issue of data privac…
AI capabilities
Document Intelligence
…r have to provide information over the phone but instead fill in a form online. AI can read and extract the relevant data to create a digital record that can be easily updated. The AI-powered software system saves around four ho…
Technology
Amazon Bedrock
…of technical measures to make the product conform to data privacy regulations.” Its AI services are all built on Amazon Bedrock. “We are constantly evolving our AI functionalities, and Amazon Bedrock has been…
Deployment model
cloud
…of burnout almost twice as likely compared to other professions. Pen and paper CareMates is a cloud- and AI-powered software for patient admissions aimed specifically at elderly care and social services i…
Deployment options
cloud
…of burnout almost twice as likely compared to other professions. Pen and paper CareMates is a cloud- and AI-powered software for patient admissions aimed specifically at elderly care and social services i…
Headline outcome
…xtract the relevant data to create a digital record that can be easily updated. The AI-powered software system saves around four hours of time per admission, bringing the process down from five hours to one. It means that up to a third of the day which may have been spent on administrat…
Use case type
Document processing
…r have to provide information over the phone but instead fill in a form online. AI can read and extract the relevant data to create a digital record that can be easily updated. The AI-powered software system saves around four ho…
