Source proof for Brain4Data boosts customer service with Oracle Database and Generative AI

Brain4Data boosts customer service with Oracle Database and Generative AI Skip to content Accessibility Policy Menu QUICK LINKS Cloud Database Java AI SU…

…ill find you the answer. And Fred will help your customers with their problems. Fred is the GenAI-powered agent developed by Brain4Data, a German startup focused on combining artificial intelligence (AI) with robotic process automati…

…nAI agent that uses Large Language Model capabilities, such as text generation, based on the specific knowledge scattered throughout a customer’s documents, databases, and ERP systems to fine-tune the agent’s responses. Brain4Data needed to use retrieval augmented generation (RAG) to access those…

…am. The company was already using Oracle Database as a document repository, and recognized how the native AI Vector Search capabilities of Oracle Database simplified the semantic search portion of RAG. By storing multiple types of data and vector representations together in the s…

…e company’s developers, data scientists, data architects, and analysts. Results Within a few months of starting to use Oracle Database’s vector capabilities with OCI Generative AI Service , Fred handled 80% of end-user requests, which is the goal Brain4Data had targeted. In many situations the AI took actions itself based on the necessary context. I…

…. In many situations the AI took actions itself based on the necessary context. In early 2024, Brain4Data won the European Seal of Excellence , a prestigious honor awarded by the European Innovation Council (EIC) of the European Union. Brain4Data uses Oracle APEX , Oracle’s low-code programming environment, to cre…

…mer’s documents, databases, and ERP systems to fine-tune the agent’s responses. Brain4Data needed to use retrieval augmented generation (RAG) to access those reams of a customer’s internal data that can be in any format to generate trustworthy answers and actions, while keeping Fred fast, affordable, scalable, and reliable. Brain4Data’s approach was to abandon the constraints of structured data whereve…

…RAG system to digest and search for answers to customer or employee questions. At first, the company stored customers’ data in a separate vector database on an external server, but that added complexity and slowed performance. Brain4Data needed a better approach. Why Brain4Data chose Oracle Jan-Peter Meye…

…capabilities of Oracle Database simplified the semantic search portion of RAG. By storing multiple types of data and vector representations together in the same Oracle Database, Brain4Data could simplify both operations and development by managing fewer databases, having fewer data copies, and moving data less. For example, a Fred customer’s original documents stored in Oracle Database cou…

…could be turned into vectors that are stored and searched in the same database, helping identify the relevant sections to use when crafting an answer with OCI’s Generative AI for RAG. Additionally, Brain4Data decided to develop on Oracle Database with APEX and S…

…to use when crafting an answer with OCI’s Generative AI for RAG. Additionally, Brain4Data decided to develop on Oracle Database with APEX and SQL Developer Data Modeler because of the data simplicity they provided the company’s developers, data sci…

…e company’s developers, data scientists, data architects, and analysts. Results Within a few months of starting to use Oracle Database’s vector capabilities with OCI Generative AI Service , Fred handled 80% of end-user requests, which is the goal Brain4Data had targeted. In many situations the AI took actions itself based on the necessary context. I…

…g to use Oracle Database’s vector capabilities with OCI Generative AI Service , Fred handled 80% of end-user requests, which is the goal Brain4Data had targeted. In many situations the AI took actions itself based on the necessary context. I…

…AI by relying on Oracle Database for vector search and application development. Germany | High Technology “ After only a few months using OCI’s Oracle Database and Generative AI, our AI…

…in January 2022. Additional resources Learn more about Brain4Data Products list Oracle Cloud Infrastructure Oracle Database Oracle APEX OCI Generative AI Service SQL Developer Data Modeler 2026 Oracle Privacy / Do Not Sell My Info Ad Choices Careers Subscribe to email…

…agent could answer 80% of end-user questions. ” Jan-Peter Meyer CTO, Brain4Data Have a question? Fred will find you the answer. And Fred will help your customers with their problems. Fred is the GenAI-powered agent developed by Brain4Data, a German startup focus…

…Peter Meyer CTO, Brain4Data Have a question? Fred will find you the answer. And Fred will help your customers with their problems. Fred is the GenAI-powered agent developed by Brain4Data, a German startup focu…

…ed handled 80% of end-user requests, which is the goal Brain4Data had targeted. In many situations the AI took actions itself based on the necessary context. In early 2024, Brain4Data won the European Seal of Excellence , a prestigious h…

…in January 2022. Additional resources Learn more about Brain4Data Products list Oracle Cloud Infrastructure Oracle Database Oracle APEX OCI Generative AI Service SQL Developer Data Modeler 2026 Oracle Privacy / Do Not Sell My Info Ad Choices Careers Subscribe to email…

…in January 2022. Additional resources Learn more about Brain4Data Products list Oracle Cloud Infrastructure Oracle Database Oracle APEX OCI Generative AI Service SQL Developer Data Modeler 2026 Oracle Privacy / Do Not Sell My Info Ad Choices Careers Subscribe to email…

…AI by relying on Oracle Database for vector search and application development. Germany | High Technology “ After only a few months using OCI’s Oracle Database and Generative AI, our AI…