Source proof for Borås Energi och Miljö moves from an Intric cloud pilot of over 25 AI assistants to a local on-prem deployment planned for the whole organisation

…tion – deploy Intric with local on-prem hosting and a plan for rollout. Results Over 25 AI applications/assistants were developed and evaluated across technology, customer service, HR, finance, and web. Faster responses in complex documentation – increasing actual use of manuals an…

…ich a large number of AI assistants and processes were developed and validated. Following a successful evaluation, they are now moving forward by deploying Intric with local on-prem hosting and planning a rollout across the entire organisation. The result is a portfolio of applications that both relieves pressure on expert…

…llaboration around ideas." — Magnus Kårestedt, CEO The Organisation at a Glance Organisation: Borås Energi och Miljö AB (BEM), municipally owned energy and environment company Mission: Energy, waste, water, and wastewater infrastructure in Borås, with a g…

…er infrastructure in Borås, with a goal of becoming a sustainable circular city Scale: Approx. 380 employees, annual revenue approx. SEK 1.3 billion Operations: District heating, water supply, and waste services, with a focus on…

…h standardisation (e.g. naming conventions, metadata, consistent report texts). Public chatbot on the website received 336 incoming questions during November (launched 20 October). A well-founded evaluation model was established, with findings presented to the…

…llaboration around ideas." — Magnus Kårestedt, CEO The Organisation at a Glance Organisation: Borås Energi och Miljö AB (BEM), municipally owned energy and environment company Mission: Energy, waste, water, and wastewater infrastructure in Borås, with a g…

…i och Miljö AB (BEM), municipally owned energy and environment company Mission: Energy, waste, water, and wastewater infrastructure in Borås, with a goal of becoming a sustainable circular city Scale: Approx. 380 employe…

…th a goal of becoming a sustainable circular city Scale: Approx. 380 employees, annual revenue approx. SEK 1.3 billion Operations: District heating, water supply, and waste services, with a focus on…

…cular city Scale: Approx. 380 employees, annual revenue approx. SEK 1.3 billion Operations: District heating, water supply, and waste services, with a focus on local resource efficiency and climate neutrality AI journey 20…

…e hindering efficiency and quality: Knowledge existed – but was hard to access: Manuals, procedures, regulations, and system documentation were scattered and time-consuming to search through. Complex specialist environments: Everything from plant information, drawings, a…

…to ERP and HR/payroll rule sets. Onboarding and dependency on key individuals: New employees often needed colleagues' help to navigate instructions and ways of working. Quality risks in manual steps: For example, when reviewing supplier documentati…

…ees often needed colleagues' help to navigate instructions and ways of working. Quality risks in manual steps: For example, when reviewing supplier documentation or naming/applying metadata to technical information. Scaling required the right foundations: Several parts of the organisation highl…

…d to quickly build and test AI applications close to the needs of the business, with assistants responding based on the organisation's own documents and able to be validated on an ongoing basis. A key insight from the pilot: BEM clearly saw that the greatest benefit would…

…up with Intric in a local on-prem deployment following a successful evaluation. Intric's granular access control and deployment flexibility were decisive factors. The ability to run on-prem in their own environment, combined with clear contro…

…ates the conditions for broad adoption without security compromises. Next Steps Following the pilot and evaluation, BEM is taking the next step with a deployment of Intric in a local on-prem environment and is planning a rollout to the entire organisation. The ongoing focus for a successful implementation will be: secure operation and…

…, evaluating the value, and prioritising the next steps. How It Was Carried Out Gather use cases from across the organisation – both small friction points and more strategic needs. Train employees in the p…

…across the organisation – both small friction points and more strategic needs. Train employees in the pilot on AI and Intric to become so-called AI ambassadors. AI ambassadors build assistants themselves using existing knowledge (PDFs, proc…

…h feedback: adjust prompts, supplement source material, and manage limitations. Evaluate using a clear model: bring the pilots together, make the value visible, and present findings to the full management team. Make a decision on next steps: following the pilot and management-anchored eval…

…across the organisation – both small friction points and more strategic needs. Train employees in the pilot on AI and Intric to become so-called AI ambassadors. AI ambassadors build assistants themselves using existing knowledge (PDFs, proc…

…up of AI ambassadors (representatives from different parts of the organisation) was appointed and met regularly to share experiences and work in a structured way. Colleagues took initiative and developed support for everything from "chat wit…

…eloped and evaluated across technology, customer service, HR, finance, and web. Faster responses in complex documentation – increasing actual use of manuals and instructions. Higher quality through standardisation (e.g. naming conventions, metadata, cons…

…s in complex documentation – increasing actual use of manuals and instructions. Higher quality through standardisation (e.g. naming conventions, metadata, consistent report texts). Public chatbot on the website received 336 incoming questions during November (…

…h standardisation (e.g. naming conventions, metadata, consistent report texts). Public chatbot on the website received 336 incoming questions during November (launched 20 October). A well-founded evaluation model was established, with findings presented to the…

…anseerattu 20. lokakuuta). Jaa Lataa PDF :is(p,ul,ol)]:text-base"> Introduction When Borås Energi och Miljö (BEM) began exploring generative AI, it was not about finding a single "magic" solution – but about making everyday…

…anned drawings, eliminating the need to manually open each file Web & Customer: Chatbot on borasem.se (launched 20 October; 336 questions in November alone), drawing on website content and relevant documents Customer service: Assistant…

…e operations before moving from "proof of concept" to lasting value. Why Intric In the cloud-based pilot, Intric was used to quickly build and test AI applications close to the needs of the business, with assistants responding based on the org…

…tion – deploy Intric with local on-prem hosting and a plan for rollout. Results Over 25 AI applications/assistants were developed and evaluated across technology, customer service, HR, finance, and web. Faster responses in complex documentation – increasing actual use of manuals an…

…d to quickly build and test AI applications close to the needs of the business, with assistants responding based on the organisation's own documents and able to be validated on an ongoing basis. A key insight from the pilot: BEM clearly saw that the greatest benefit would…